Audio Recording not Working in Honor Magic 4 Pro

[tareqjhe1]

Hi. I hope you are doing great!
I am using Honor Magic4 pro and I am facing a problem with the audio recorder. It was working fine but last month I found it not working properly. I can record the audio but when I am playing it has no sound.
I turned off my phone and Updated The OS also but still it's not working as it should. Did you ever face this situation? Any help?

 

[Thomas_George]

Is the audio file size normal?
If it is normal, then check if the volume is too low.
Otherwise, you can only contact customer service to check whether the hardware is faulty.

 

[tareqjhe1]

Yes. I didn't find any normal problem. It could be a bug.

 

[B. Diddy]

Welcome to Android Central! Is it saving to Internal Storage or an SD card? If the latter, see what happens if you change the default storage to Internal Storage.

 

[tareqjhe1]

Honor Magic 4 has no external space. It's saved in the internal space.

 

[B. Diddy]

It's possible the secondary mic (which is likely the one used for audio recording) could be blocked or faulty. Try recording a short video with sound using the Camera app, then play it back and listen using headphones. Do you hear sound from both channels or only one? If it's only one, then one of the mics (probably the secondary one on top of the phone) is not working correctly.