Ok, so I'm not sure if I'm in the right forum or not but I absolutely do want my phone to answer with my voice command to reject or accept calls and I'm 100% sure all my call settings are now and have always been set to do just that. And it has worked fine for over a year until yesterday it started answering with no command from me, though it does attempt its spiel asking me would I like to reject or accept, but before it finishes asking through the reject word, it simply answers automatically on its own, without allowing me to answer with a accept or reject retort. So, all my calls are answered now before the s voice finishes putting out the question for me to even respond to. Do you think a factory reset is still what I would need to fix this new problem? Thanks for any help you can give me.