Backin' up the note

[S-Doo-1965]

when I launch Kies, it states that there is an update available, so I attempt to update the program. It seems to download everything properly, but it does not install.

I found the same trouble. When trying to do the ICS upgrade, Kies need to update. Of course like you said, it fails to do so.

:-[ Now I feel bad for recommending it. Up to this point, it worked extremely well. :-[:-!

 

[hummingbirdhill]

I assume the troublesome kies update y'all mention is a puter update (rather than a phone update)?

 

[S-Doo-1965]

I assume the troublesome kies update y'all mention is a puter update (rather than a phone update)?

Correct. There seams to be an issue with Vista Service Pack 2 and Kies. Samsung is painfully aware of the issue. Windows 7 works well or so I've been told.

Great people at Samsung Customer Care over the phone. The chat folks need work. (see the ICS thread for more fun and games)

 

[hummingbirdhill]

Correct. There seams to be an issue with Vista Service Pack 2 and Kies. Samsung is painfully aware of the issue. Windows 7 works well or so I've been told.

Great people at Samsung Customer Care over the phone. The chat folks need work. (see the ICS thread for more fun and games)

Perhaps I won't have to deal with that issue then; my 3 vista machines have only svc pk 1, and I also have a Win 7 desktop. That's a relief for me, but I surely do feel for the Vista sp 2 users.

Except for a Samsung monitor ten years ago, I've had no Samsung devices, so glad to hear about the great phone support. And I think many/most chat helpers could shed robotic tendencies! I cannot imagine attempting to adequately train as many tech support/customer care employees as super large companies such as Samsung must have in order to assist their device owners. (However, to do so is certainly their responsibility---particularly w/digitalia prices.)