Battery draining faster than normal

[RedBarchetta]

I'm used to the fast battery drain on this phone, but today it started acting up. I charged it at work to 100%, I took it off the charger and immediately it dropped to 99%, 15-20 seconds later, 98%, a few seconds later, 97%. It's slowed down a little, but it's been 8 minutes and I'm at 92%. Nothing major running in the background, brightness is around 40%. I can't figure this out. I did a soft restart, still rapidly draining. Thoughts?

 

[Ian Morgan2]

Fluctuations in Wi-fi/Mobile data signal/connection ?

 

[RedBarchetta]

Fluctuations in Wi-fi/Mobile data signal/connection ?

I'm not sure, connected to WiFi at work, and the data signal had always been fairly strong here. I'm not sure how I would find out. It seems to have stabilized, but I took it off the charger a little over an hour ago and I'm at 82%, very light Facebook, that's it

 

[Ian Morgan2]

Settings/Battery.....check out the percentages......tap on the graph for further detail ?

 

[RedBarchetta]

Doesn't look like that's a factor

 

[Ian Morgan2]

Battery is down 19% but only 7% is shown in the screenshot.
Can you tap on that graph to access other info ?

Edit....Did you Refresh before taking the screenshot ?

 

[RedBarchetta]

Battery is down 19% but only 7% is shown in the screenshot.
Can you tap on that graph to access other info ?

Tried it, nothing happens. It doesn't open anything else up

 

[Ian Morgan2]

Did you tap on Refresh before taking the screenshot ?
What is the operating system on that phone........?
I tried getting some info from Samsung Support but I didn't have enough info.....maybe you'd have better luck ?

 

[RedBarchetta]

Yep, tried hitting refresh. I'm on 5.0.2 with AT&T

 

[Ian Morgan2]

I'm on 5.0.2....tho' a Moto.....tapping on the graph produces signal info. Seems like there's something up there...like the battery app itself may not be responding properly.
Have you installed any apps at or about the time the problem manifested itself?
Have you got Samsung KNOX installed ?
It might be best to boot up in Safe Mode: see if you can find any irregularities.

 

[RedBarchetta]

No KNOX, I did install a Samsung app last night, stores reward cards. I deleted it, don't really need it. Other than that, I really don't know

 

[RedBarchetta]

Correction, I see a version of KNOX installed in the About Phone area, but it was stock

 

[Ian Morgan2]

I don't know much about it (KNOX) at all......apparently it helps separate work related apps etc., from your personal.....isolates from each other. Havn't got a clue as to how that might affect some functions ! Maybe it's caused some kind of conflict . If it was a stock install.......anybody in work experiencing similar issues ?
Sorry I can't be of more help......

 

[RedBarchetta]

No worries, I appreciate your feedback

 

[drone3]

Try turn off WiFi

dreaming of electric sheep

 

[RedBarchetta]

Soft reset, charged it up to 100%, seems to be back to normal again. Very strange

 

[Ian Morgan2]

Good news.
Check Settings/Battery again and try tapping on the graph.....just wondered if it might now respond?

 

[RedBarchetta]

Yeah, still no response when tapping the graph.

 

[Ian Morgan2]

It seems to be some sign of possible conflict.....as long as you're up and running tho'.....might be worth seeing if you get the same reaction at home.
So you havn't done any settings in KNOX ? Might be worth looking at what they are if you can......regards......

 

[Gator352]

Reboot phone.

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