Mine will go back for an iPhone 7 plus if it takes that long. I just switched from the 6 plus, but I did like the note 7 better. They have until the 23rd.
Best Buy Note 7 Recall Thread
- Thread starter dpham00
- Start date
Article in Bloomberg states available on Sept. 19th but they don't site a source. Samsung Slumps by $22 Billion as Note 7 Safety Warnings Pile Up - Bloomberg
smooth4lyfe
Trusted Member
- Sep 16, 2012
- 5,534
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For those who are having issue with not getting a loaner from Best Buy, contact Samsung and they will contact your local BB to issue you a loaner. Here is the chat I had with a Samsung rep about the problem. This is after he filed the ticket with Best Buy.
brothamoveson
Well-known member
- Oct 11, 2011
- 351
- 10
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Exactly the same thing I was told Stu my best buy. So I'm just waiting until they can give me a replacement.
I just spoke to someone at BB and they told me my only option is to use another phone I had. I asked about any loaners and he said that they do not have them and that BB has restricted them from doing so. So once again, we're all getting the same experience.
Stopped by bb after work, said i got an email to come and register for a new note.
"If you bought from us you are already in our system so you don't need to do anything"
No, i got an email that told me I need to come register for a replacement.
"Can i see that email?"
It's not going to tell you anything j didn't.
"So would you like to get a different phone or return your note?"
I'd like to register for a new note.
After playing with his system he asked if i wanted to keep blue....idk why they just spew out lies, just say you don't know.
On the brighter note, the email confirm for the preorder i got said it's available sept 19th.
"If you bought from us you are already in our system so you don't need to do anything"
No, i got an email that told me I need to come register for a replacement.
"Can i see that email?"
It's not going to tell you anything j didn't.
"So would you like to get a different phone or return your note?"
I'd like to register for a new note.
After playing with his system he asked if i wanted to keep blue....idk why they just spew out lies, just say you don't know.
On the brighter note, the email confirm for the preorder i got said it's available sept 19th.
Really annoyed/pissed at Best Buy. Went to a store today to reserve a replacement Note 7, the ignorant mobile worker repeatedly stated that replacement Notes would be "first come first serve", despite what they say on their own website. What is the point of Best Buy corporate's policies if the stores just decide to do whatever they want? I don't like being lied to either.
Any future big electronic purchases are not happening at Best Buy for me. I didn't want a loaner I just wanted to be assured that I could get a replacement unit when they came. Instead I get a "F YOU ... we already have your money". I was going to keep my N7 until a replacement came in, but I think that I am gonna return it and purchase it from a store that actually cares.
Any future big electronic purchases are not happening at Best Buy for me. I didn't want a loaner I just wanted to be assured that I could get a replacement unit when they came. Instead I get a "F YOU ... we already have your money". I was going to keep my N7 until a replacement came in, but I think that I am gonna return it and purchase it from a store that actually cares.
My loaner is the current Note 7. Again, the issue Samsung points out would have shown as heat or low battery life by now. That, or fried already.
Respect the caution none the less. I leave fast charging off.
Respect the caution none the less. I leave fast charging off.
If you look at the whole email.
And click on the link at the bottom.
There is a space for you to enter your email address in it.
Galaxy Note7 Information - Best Buy
dadsterflip
Well-known member
- Feb 13, 2011
- 597
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And you can't see the place to sign up for the registeration for a new phone either huh.
Guy, idk what your deal is. But you really arent being helpful at all. Signing up for that email is not the same thing as reserving a phone at a local best buy. Idk what you are trying to prove.
I got two emails. The first one is a "preorder agreement" which doesnt habe a date. The second is an order status email.
Attachments
Holding onto mine as my local Best Buy gave me the cold shoulder when I went in to check on the status of replacements and a loaner phone last weekend. The only reason as many others here I went their to upgrade was the 256gb sd card (or Gear Fit) given out the same day. Wishing now I would have went to my carrier and got it and more than likely wouldn't have gotten the same treatment and had a loaner phone by now. Yet I keep getting messages from Samsung and Best Buy saying power it off and turn it in. Tempted to go get a refund at BB then go back to AT&T and get an Iphone 7s or a LG V20 (as much as I hate Iphones) just to spite this fiasco. This is my last phone purchase with BB regardless of the free $200 gift offered.
The BB instructions seem pretty straight forward to me. Turn it in now for refund and/or pre-order, exchange for another device, or keep Note 7- then enter email address and wait for reply of Note 7 replacements.
You need to go to the store to order a replacement. Entering your email just sends and email saying you can refund, get a different phone, order a new note.
Yep, that's the "Turn it in now for refund and/or pre-order"
They want the device back so they can generate a preorder on same line for another one. I chose to keep mine and wait for the email response, but will also check in every few days.Similar threads
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