Big problem with S22 Ultra...

[fox2024]

I have a Samsung mobile s22 ultra

Two weeks ago, when I ran any application my phone freezing with overlapping colors on the screen, and then it restarted automatically. The problem happens by chance. It can happen after an hour of use. It can happen after 10 hours. It can happen after a day.

Solutions I tried

1- reset setting
2-wipe cache partition
3-wipe data

and nothing I still have the problem

 

[mustang7757]

Welcome to AC!
Try the device in safe mode this will turn off any 3rd party apps if it's ok then suspect any apps you download.

 

[mustang7757]

Moved this from Android 14 Forum to our s22 forums

 

[fox2024]

thank you for your reply

I have been trying solutions for two days. Now I deleted the truecaller application

The mobile phone has been working fine for two days. I do not know the problem from this application or not

 

[mustang7757]

thank you for your reply

I have been trying solutions for two days. Now I deleted the truecaller application

The mobile phone has been working fine for two days. I do not know the problem from this application or not

Hi
Ok keep us updated if that's the fix

 

[fox2024]

After 5 Days my phone comeback to freezing and restart

What I Can do now ?

 

[Laura Knotek]

At this point, I recommend a factory reset.

 

[mustang7757]

After 5 Days my phone comeback to freezing and restart

What I Can do now ?

Monitor in safe mode for few days if ok then start looking at 3rd party apps or application you install

 

[fox2024]

Monitor in safe mode for few days if ok then start looking at 3rd party apps or application you install

What is 3rd party apps

 

[mustang7757]

What is 3rd party apps

Apps you download

 

[fox2024]

At this point, I recommend a factory reset.

I do wake data and still

Monitor in safe mode for few days if ok then start looking at 3rd party apps or application you install

I did wipe data and nothing

 

[mustang7757]

I do wake data and still

I did wipe data and nothing

Safe mode doesn't wipe data

 

[fox2024]

Apps you download

I downloaded Facebook. Massager what's app nothing more

 

[mustang7757]

I downloaded Facebook. Massager what's app nothing more

You only have 2 apps downloaded, you tried factory reset, safe mode then I recommend you take it in to Samsung experience store/carrier store/repair shop to have them look into it in person

 

[fox2024]

I found this

S22 ultra Crashing and restarting

Hi everyone, For the last two weeks, my S22 Ultra has been crashing at random times and keeps on restarting automatically. Yeah the S22 Ultra is the Exynos version. It happens when I try to open even Youtube. I have turned off the Auto restart setting as well. After going through the initial...

eu.community.samsung.com

 

[SyCoREAPER]

I found this

S22 ultra Crashing and restarting

Hi everyone, For the last two weeks, my S22 Ultra has been crashing at random times and keeps on restarting automatically. Yeah the S22 Ultra is the Exynos version. It happens when I try to open even Youtube. I have turned off the Auto restart setting as well. After going through the initial...

eu.community.samsung.com

I yours the Exynos version or Snapdragon? Snapdragon is US (and Canada?) and Exynos is rest of world (mostly)

 

[fox2024]

I yours the Exynos version or Snapdragon? Snapdragon is US (and Canada?) and Exynos is rest of world (mostly)

My phone is snapdragon

 

[fox2024]

my problem like this

 

[Golfdriver97]

@mustang7757 It's been a while since I flashed any kind of software to Samsung devices. But as I recall, Odin (if that's what is still being used) had an option to keep old data when flashing a new ROM. It used to never be recommended due to data conflicts. I'm curious if a complete reinstall may work?

The video narrator did say they had someone reinstall the software via computer, but they didn't specify what program. I am personally assuming whatever happened was done to preserve personal data, which then makes that possible solution still on the table.

Edit Reason: The tag was split, and I wanted to make sure it would work. Also some odd quirk that half the text was bold....no idea why.

 

[mustang7757]

@mustang7757 It's been a while since I flashed any kind of software to Samsung devices. But as I recall, Odin (if that's what is still being used) had an option to keep old data when flashing a new ROM. It used to never be recommended due to data conflicts. I'm curious if a complete reinstall may work?

The video narrator did say they had someone reinstall the software via computer, but they didn't specify what program. I am personally assuming whatever happened was done to preserve personal data, which then makes that possible solution still on the table.

Edit Reason: The tag was split, and I wanted to make sure it would work. Also some odd quirk that half the text was bold....no idea why.

Yea still Odin and you can save user data, they can try to reflash the stock firmware , based off the comments OP mentioned I'm not sure if they tried safe mode , OP also mentioned has 2 apps Facebook messenger/Whatsapp but then deleted a third app True caller so I think it's best they take it in to have someone see this in person to see what's really going on .