Bixby unable to hear me

[maf113]

If I hold down the Bixby button voice commands work fine. Bixby stopped hearing my Hi Bixby or would not respond. I tried to retrain it and now I get this screen. It says it can't hear me.

 

[uncreativeartist]

If I hold down the Bixby button voice commands work fine. Bixby stopped hearing my Hi Bixby or would not respond. I tried to retrain it and now I get this screen. It says it can't hear me.

Were there any issues with the voice learning steps when setting up Bixby? I take it you are part of the beta test for Bixby. Have you tried clearing the cache for Bixby? Got to Settings>Apps>Applicaiton Manager>All Apps>Bixby Voice>Storage clear cache and delete data. Set up Bixby again and see what happens.

Do you use a case with the phone? Could the mic be partially blocked? Maybe try setting up without the case and seeing if Bixby will work without the case.

 

[maf113]

tried clearing cache, took the phone out of the case. It was working fine until someone on the tv triggered it, not by saying Hi Bixby, and after that it would not respond. So I went in to retrain it and now it won't work unless I tried it with the Bixby button.

 

[anon(238680)]

It is a beta, have you filed a report with them also?

 

[alwilliam]

My wake up command is either a hit or miss, mostly a miss so it's just easier for me to press the button. Even took the case out, but still the same thing. Tried to retrain it, got to the turn on blue-tooth part and it tells me to try again, over, and over, and over, until I ran out of patience. I hope this is a software issue and can be easily fixed. I've read about people having issues with their mics and I hope it's not a hardware problem on my part. I did try standard voice recording, talking softly and the phone was able to record my voice loud and clear. So hoping this is just a glitch on the beta software.

 

[alwilliam]

Bixby just got an update today. First thing I did is to retrain/reset my voice for wake command. Did it in one attempt and so far it's working fine with the wake-up command.

 

[maf113]

same here. It is working again.

 

[alwilliam]

same here. It is working again.

That's great! So it was a software glitch. It's getting better.