Bluetooth audio dropping when used while moving

neil74

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Mar 12, 2016
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Picked up an S9 yesterday and am experiencing issues with Bluetooth audio dropping or stuttering when I am on the move (walking with the phone in my pocket) Headphones are Sony WH1000 mk2 which have worked just fine on my iPhone X and my previous S9 plus too so pretty sure it's not a headphone issue.

Anybody else seen this? ? Did not experience this on my S9 plus so am weighing up whether to return it or not.
 

Hermes Hidayat

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Picked up an S9 yesterday and am experiencing issues with Bluetooth audio dropping or stuttering when I am on the move (walking with the phone in my pocket) Headphones are Sony WH1000 mk2 which have worked just fine on my iPhone X and my previous S9 plus too so pretty sure it's not a headphone issue.

Anybody else seen this? ? Did not experience this on my S9 plus so am weighing up whether to return it or not.

If the file format is the same. You should return the phone.
 

Rukbat

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Make sure that the active earphone (the one with the electronics, volume control, etc.) is on the ear on the same side that the pocket is. If it's on your right ear and the phone is in your left pocket, that 1mw signal (headphones are usually Class 3 to keep radiation near the head to a minimum) has to travel through your skull and most of your thorax and abdomen to get to the phone - and that doesn't work. (I use to get 35 feet from the phone on a table to my mailbox when I went for the mail, but "cross-pocket" like the above gave me intermittent signal all the time, depending on how I moved.) Put the phone down and walk away from it and you'll probably find pretty good range as long as the active earphone is "seeing" the phone.
 

neil74

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Interesting, the buttons on the Sony’s are on the left cup. I realised that I have been using it today in the right rear pocket rather than the usual left so it could be a factor. Also it was worse in central London than it was near my home, I walked home from the station and had maybe 1 drop in 25 minutes vs every 10-20 seconds walking to and from the office this morning/evening.

Now I work in central London every day so this is not new and has never been an issue before but maybe moving to the right pocket put it over the limit as to where movement and outside interference from other devices had impact?
 

Hermes Hidayat

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Feb 6, 2017
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Interesting, the buttons on the Sony’s are on the left cup. I realised that I have been using it today in the right rear pocket rather than the usual left so it could be a factor. Also it was worse in central London than it was near my home, I walked home from the station and had maybe 1 drop in 25 minutes vs every 10-20 seconds walking to and from the office this morning/evening.

Now I work in central London every day so this is not new and has never been an issue before but maybe moving to the right pocket put it over the limit as to where movement and outside interference from other devices had impact?

Interference might be the cause...
 

neil74

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Mar 12, 2016
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It's the same commute I have done with no issues on other phones but yes maybe.

My S9 plus was fine though don't think I can recall any drops with the same headphones.

Returning it today and in 2 minds as to whether to try and change to the 9 plus, titanium colour means a jump from 64 to 256gb storage too.
 

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