Bluetooth Issues after 5.0.2

[Paul Bourque]

This is a real pain. I love my 12.2 and used my keyboard everyday. Now I am at the mercy of Samsung / Logitech for a fix. I hate the screen keyboard, but that is what I am using to type this reply ..... arrrgggg!

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[SAXNE1]

Paul, Check out my previous post. Not sure it will work or not but when I was speaking to samsung they asked me to connect my device using the safe mode. That got my device to pair and connect but once back in normal mode my device did not work.Samsung told me that this works for logitec devices. I have no first hand experience as I do not have a logitec device but I hope that works for you. If my directions are not clear (sorry) call samsung. If it fails to work request a case number and follow up. We need to keep them busy to pay attention to the issue and get it resolved!!!!!!

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[mtaylorUSA]

How do you open in Safe Mode?

 

[SAXNE1]

OK Safe mode....
I was instructed to do this from the Samsung help center and it works on my NotePro 12.2....
Turn the unit off
Hold down the Down Volume and turn the unit on.
One it boots it will be in safe mode.
From there go to settings and Pair your device and connect
Turn the unit off and boot normally.
Once the system boots back up you will not that the device is paired and you can connect.
At this point your device just might work.
However at this point the operating system needs the correct HID. If yourdevice fails to work at this point this is the most likely cause. (This is where I am).
Good luck and let's hope Samsung is working on this.
Matt

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[Jonathan Dunford]

NO Pageflip DOES NOT work with 5.0.2 I've flashed back to Kitkat as posted earlier. That is the only way to make the Pageflip work with a Samsung 12.2 Note Pro (SMP-900).

 

[bibeltreu]

SAXNE1:
Yes, my S3 phone gets the signal from my PageFlip Cicada bluetooth pedal and sends it to the Note Pro 12.2. Works great! Used it at church today without any problem. No delay whatsoever. This An2An is a lifesaver for me. You have to download An2An Remote (free) to both devices and add the An2An Keyboard ($1.49) to the phone. Took me a few minutes to exactly configure it, but now it's a piece of cake. I just didn't want to go through the whole rooting/flashing business.

 

[SAXNE1]

Thanks Jonathan.
Imay look into that at some point.
I have a 10.1 NotePro and I will give Samsung some time (and hell in the process) and see if it gets fixed soon. If not this flshing back may be an option.
Thanks,

Matt

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[David de Beer]

...
It's true the new design is attractive.

N.B.One (small) error in Mobilisheets that I use daily has appeared in my version of Kitkat (4.0.2) that the virtual keyboard won't show with the text tool. This was not the case before I upgraded to Lollipop and then retrograded to Kitkat. Wondering if it is due to a '"primitive" version of Lollipop?

The design being nice is one thing, but more important are security updates. Now that Android 5.0.2 has been launched, expect only a (last?) incidental one on 4.4.2
And as you may have read, with the discovery of a trojan through 4.3.n such updates are essential.
Your installation of 4.0.2 is adding a vulnerability your NotePro did not have beforehand.

On the virtual keyboard not popping up anymore I have bad news. This morning I got called by a Samsung technician responding to my mail. It is a Lollipop function to suppress the virtual keyboard the instant it discovers an external one (either BT or OTG) and apparantly neither on a viritual external one.
It is not affected nor steered by Samsung's UI.
There is, nor will be a workaround, unless Google adds one.
There is no official rollback to 4.4.2, hence he could not advice me so.

It's knowing your unicode table by heart once again

 

[jnaught]

Do we have any hope of this getting resolved this week? I can't go any longer without a keyboard and may have to just breakdown and buy the Samsung version. I'd rather not, of course - not just because of the cost, but also because I loved this Logitech version when it worked.

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[36string]

oh, I doubt it will be anytime soon as much as we all want it to be.......... everybody's still busy pointing fingers or saying it's not their problem to fix. I wouldn't want to speculate as to when the next update will be with a fix for the bluetooth issues - soon would be great, but I don't think it will be.

 

[BEHamblin]

I went and looked at the Samsung BT keyboard Samsung "suggested" I buy to replace my Logitech one. I wasn't impressed with the quality nor functionality. Definitely not equal to the BT Logitech keyboard / case.

 

[jnaught]

I agree; however, I use this for work quite a bit, and in the absence of my Logitech version functioning correctly, what other option do we have? I don't feel comfortable messing with the OS, nor do I want to deal with connecting my keyboard via my phone everytime I want to use it. This situation sucks.

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[SAXNE1]

I am not sure what Bluetooth Keyboard Samsung recommended but I suspect it is their keyboard. I have that one and it works fine. Not sure how it compares to the Logitech or MS keyboards but will take your word for it. My wife likes the ZAGG products and has been very happy with hers on her MAC (yeah I know - what can you do) for years now.
I was on the phone with Samsung again today. And while they are nice and sympathetic there is no information being provided that would be considered useful. No dates but have mentioned there is a fix on the way but again not sure if it will address any specific problems.
The big deal is that they will work on the issues they know about. So...Squeaky Wheel gets the oil!!!
Call in (and have your friends call in that are having this problem) and give the agent as much information as you can including OS details (include the SDK levels and other info). Get a case number!
Good luck.

 

[pduffer]

I have both a Logitech and a Samsung keyboard. I bought the Logitech first as I got a great price on ebay. I bought the Samsung keyboard 2-3 months ago and love it far more than the Logitech one. This is the Samsung keyboard that snaps over the face of the tablet for carrying. Great investment as far as I'm concerned.

Sent from my SM-N910V using Tapatalk

 

[David de Beer]

I agree; however, I use this for work quite a bit, and in the absence of my Logitech version functioning correctly, what other option do we have? I don't feel comfortable messing with the OS, nor do I want to deal with connecting my keyboard via my phone everytime I want to use it. This situation sucks.

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My workaround is using a desktop keyboard (or the more or less transportable, smaller and cheap one I bought for my old netbook) through an OTG cable. Both are Logitech, both work.
The one problem might be, charging and simultaneously typing is impossible that way.

 

[Paul Bourque]

Saxnet: When I hold the volume on reboot it goes to a boot menu, none of which are safe mode. Which leads me to safe mode? Thanks

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[madaudio]

Do we have any hope of this getting resolved this week? I can't go any longer without a keyboard and may have to just breakdown......

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I just discovered this:

"Jamie Prevo
- Yesterday 14:21

Just got this from Logitech

Dear Jamie,

Thank you for contacting Logitech and for the update. Samsung has identified the cause of the problem on the Tab PRO and the fact that our keyboard stopped working with it on the latest OS update. They have urgently updated the binary file and the OS will be updated soon. We are still waiting for their update."

on this forum page: https://plus.google.com/communities/112161747371840011240

 

[madaudio]

Also discovered on the Logitech forum a logitech moderator stating that they (logitech) have been advised by Samsung that :

" Samsung has identified the cause of the problem on the Tab PRO and the fact that our keyboard stopped working with it on the latest OS update. They have urgently updated the binary file and the OS will be updated soon. They will get back to us the OS release schedule.

We will post a new alert once we have the details of the fixed OS version"

Go here to see this: https://forums.logitech.com/t5/Keyb...axy-Note-Pro-12-2-No-more/td-p/1419831/page/4

 

[SAXNE1]

Paul,
I have a Samsung NotePro 12.2 and prior to turning the device on I hold down the DOWN volume button and hang onto it until it starts in Safe Mode.
That worked for me.
I was talked through this process by the Samsung help desk 1-800-726-7864.
Hope this helps.
Matt

 

[jnaught]

My latest interaction with Samsung:

Addison N: As we are able to connect the tablet with other devices, the tablet seems to be working fine. This could be due to some compatibility issues and we are currently working on it.
John: This is a very well known issue with the new 5.0.2 release for the Note Pro 12.2. In fact, Logitech has announced that Samsung found a fix and will be reissuing the OS. I'm just wondering what the time frame is for that?
Addison N: Samsung is working on the issue; however as of now we do not have any exact time frame to fix the issue.
John: Ok - frustrating considering the cost of this tablet and that it is marketed to professionals. I need the keyboard for work. This is affecting my productivity, which is the very reason I purchased this model.
Addison N: I understand your frustration and as I stated Samsung is working on the issue and it will be fix soon.