srvctec
Well-known member
- May 29, 2011
- 867
- 72
- 28
That person needs to let Samsung know what the problem is, although I'm pretty sure by now, they know what the issue is. The question is- will they do anything about it?
Bluetooth Issues after 5.0.2
- Thread starter Mickeylittle
- Start date
Samsung tries to pass the buck that it's not a problem with them. They blame Logitech, Google, and anyone else they can think of. Yet the reality is the version of Lollipop they pushed to phones works with the same devices the version they pushed to the Note Pro doesn't work with. They pushed the version to the phones first, so they had to have available the proper info to push a working version to our tablets. I liked the response one user said they got from Samsung - "Next time wait to install the update until the bugs are worked out." I thought that was supposed to be worked out before sending out the update? They also told me personally that they didn't try the update out on ANY third-party devices. Very unprofessional on their part.
Sent from my SM-P900 using Tapatalk
Sent from my SM-P900 using Tapatalk
I'm "cross threading" here, and apologize. But this posted elsewhere on the forum worked on my Samsung Galaxy Note Pro 12.2 (wifi) SMP-900
(Note - after flashing it took a few minutes to get the tablet to reboot in recovery mode at which time I wiped all date - factory reset and all was fine and my two bluetooth pedals (Airturn and Pageflip) back in business). I noticed a "symptom" of the 5.0.2 fault, that is while pairing the Pageflip it is recognized as a "dual pedal" in 5.0.2 while in Kitkat it has a number before pairing and once paired a message "bluetooth keyboard connected" appears).
So here's how to downgrade to Kitkat :
and consv 93's original post :
Hi folks,
I got the 5.0 update for the Verizon Galaxy S5 (SM-G900V) and really dislike it. Does anyone know of a method to downgrade it to 4.4.4?
**UPDATE** I was able to successfully downgrade to 4.4.4. Here is a tutorial for those who may find this post and want to do the same. My S5 is the Verizon model; this should work on all Galaxy S5s. Do this at your own risk, preferably while your S5 is under warranty (though keep in mind your carrier's warranty policies may vary and may not cover you in the very slight chance something goes horribly wrong.)
1. Download Samsung Kies and back up your phone data. Remove the microSD card from your phone if you have one. Make sure your phone has a good charge (at least 50%).
2. Download the firmware you want to downgrade to at SamMobile dot com slash firmwares. (All S5s are model number SM-G900x, with the x corresponding to your carrier. Look up the model number for your carrier's phone - example, SM-G900V is Verizon, SM-G900P is Sprint, etc.) You'll probably want the latest 4.4.x version. The file will be in .zip format and will be 1.5 - 2 GB large, so be patient.
3. Once the download is complete, extract the firmware file to a place you will remember, like a folder on your desktop.
4. Download Odin from a reputable source like Softpedia or another site that tests its downloads for malware.
5. Make sure your phone is off and disconnected from your computer.
6. Open Odin. Under Options, only "Auto Reboot" and "F. Reset Time" should be checked.
7. Click the "AP" (or "PDA") box and browse for the extracted firmware file.
8. Press and hold the following buttons in order: Volume Down + Home + Power. Keep holding them until you see a screen that says "Warning!!" at the top.
9. Press the Volume Up button to continue.
10. The next screen will show the Android logo and say "ODIN MODE" at the top left.
11. Now connect your phone to your computer via USB.
12. In Odin, look to the top left and wait until you see in the leftmost box "COM" followed by a colon and a number, such as "COM:4". The number doesn't matter. Once you see that, you can proceed.
13. In the Message box in Odin, you should see several lines of text.
14. Press Start in Odin.
15. Odin will begin processing, and on your screen you will see "Downloading" with a status bar underneath.
16. When Odin is successfully finished, you will see in the Message box "All threads completed".
17. Your S5 should begin rebooting. You can disconnect from the computer.
18. If your S5 reboots successfully into good old 4.4, you're done! You can re-insert your microSD card. If your data is gone, connect to your computer and restore with Samsung Kies.
If your S5 gets stuck in booting mode (mine got stuck on the Verizon screen during booting), wait a few minutes to see if it boots. If it doesn't, remove the battery, put it back in, and try powering it on again. If that doesn't work, do the following:
1. Press in order: Volume Up + Home + Power until you see an Android screen.
2. Use Volume Down to scroll to "wipe data/factory reset" and press Power to select it. (Make sure you have backed up your phone!)
3. On the next screen, scroll to Yes, select it, and your phone will reset.
4. When it's done, select reboot system now and it will reboot. You should enter the original S5 welcome & setup process.
5. Restore your data using Samsung Kies. This will restore most of everything; you may need to re-setup the home screens and some of your settings, though.
6. If your phone still doesn't boot properly, you'll probably need to take it in to your carrier. Since most/all S5s are under a year old at this point, you should be covered by your carrier's warranty, and they should either fix it or give you a new S5 which will most likely have Android 4.4 on it, so you still get the firmware you wanted and you can restore using Kies.
Depending on your carrier your phone will nag you to update to Android 5.0. Just ignore these messages for as long as you want 4.4.
I hope this helps other folks!
(Note - after flashing it took a few minutes to get the tablet to reboot in recovery mode at which time I wiped all date - factory reset and all was fine and my two bluetooth pedals (Airturn and Pageflip) back in business). I noticed a "symptom" of the 5.0.2 fault, that is while pairing the Pageflip it is recognized as a "dual pedal" in 5.0.2 while in Kitkat it has a number before pairing and once paired a message "bluetooth keyboard connected" appears).
So here's how to downgrade to Kitkat :
and consv 93's original post :
Hi folks,
I got the 5.0 update for the Verizon Galaxy S5 (SM-G900V) and really dislike it. Does anyone know of a method to downgrade it to 4.4.4?
**UPDATE** I was able to successfully downgrade to 4.4.4. Here is a tutorial for those who may find this post and want to do the same. My S5 is the Verizon model; this should work on all Galaxy S5s. Do this at your own risk, preferably while your S5 is under warranty (though keep in mind your carrier's warranty policies may vary and may not cover you in the very slight chance something goes horribly wrong.)
1. Download Samsung Kies and back up your phone data. Remove the microSD card from your phone if you have one. Make sure your phone has a good charge (at least 50%).
2. Download the firmware you want to downgrade to at SamMobile dot com slash firmwares. (All S5s are model number SM-G900x, with the x corresponding to your carrier. Look up the model number for your carrier's phone - example, SM-G900V is Verizon, SM-G900P is Sprint, etc.) You'll probably want the latest 4.4.x version. The file will be in .zip format and will be 1.5 - 2 GB large, so be patient.
3. Once the download is complete, extract the firmware file to a place you will remember, like a folder on your desktop.
4. Download Odin from a reputable source like Softpedia or another site that tests its downloads for malware.
5. Make sure your phone is off and disconnected from your computer.
6. Open Odin. Under Options, only "Auto Reboot" and "F. Reset Time" should be checked.
7. Click the "AP" (or "PDA") box and browse for the extracted firmware file.
8. Press and hold the following buttons in order: Volume Down + Home + Power. Keep holding them until you see a screen that says "Warning!!" at the top.
9. Press the Volume Up button to continue.
10. The next screen will show the Android logo and say "ODIN MODE" at the top left.
11. Now connect your phone to your computer via USB.
12. In Odin, look to the top left and wait until you see in the leftmost box "COM" followed by a colon and a number, such as "COM:4". The number doesn't matter. Once you see that, you can proceed.
13. In the Message box in Odin, you should see several lines of text.
14. Press Start in Odin.
15. Odin will begin processing, and on your screen you will see "Downloading" with a status bar underneath.
16. When Odin is successfully finished, you will see in the Message box "All threads completed".
17. Your S5 should begin rebooting. You can disconnect from the computer.
18. If your S5 reboots successfully into good old 4.4, you're done! You can re-insert your microSD card. If your data is gone, connect to your computer and restore with Samsung Kies.
If your S5 gets stuck in booting mode (mine got stuck on the Verizon screen during booting), wait a few minutes to see if it boots. If it doesn't, remove the battery, put it back in, and try powering it on again. If that doesn't work, do the following:
1. Press in order: Volume Up + Home + Power until you see an Android screen.
2. Use Volume Down to scroll to "wipe data/factory reset" and press Power to select it. (Make sure you have backed up your phone!)
3. On the next screen, scroll to Yes, select it, and your phone will reset.
4. When it's done, select reboot system now and it will reboot. You should enter the original S5 welcome & setup process.
5. Restore your data using Samsung Kies. This will restore most of everything; you may need to re-setup the home screens and some of your settings, though.
6. If your phone still doesn't boot properly, you'll probably need to take it in to your carrier. Since most/all S5s are under a year old at this point, you should be covered by your carrier's warranty, and they should either fix it or give you a new S5 which will most likely have Android 4.4 on it, so you still get the firmware you wanted and you can restore using Kies.
Depending on your carrier your phone will nag you to update to Android 5.0. Just ignore these messages for as long as you want 4.4.
I hope this helps other folks!
I put these issues into reviews of the Samsung and Logitech products on Amazon. (One star for tablet and BT keyboard until this is resolved).
At least, hopefully, fewer people will be suckered in.
At least, hopefully, fewer people will be suckered in.
I have the same problem. I updated and the keyboard quit. I called Samsung, who pretty much told me that the keyboards are now incompatible, that only a Samsung Bluetooth keyboard would work. And that it was my responsibility to work with Logitech on the issue if I wanted to use a Logitech keyboard. I called Logitech and found out that they knew nothing before hand about the update. They found out like us, when their keyboards quit working. In fact, the new update wasn't to come out for several more months.
Not a good thing for Samsung to do.
Not a good thing for Samsung to do.
This worked for me. I'm not allowed to post links until I post 10 times, so ... here is a post.
HERE IS THE FIX -- VERIFIED BY ME!
Thanks to Jonathon Dunford! I was able to flash my 12.2 back to 4.4.2!!! I am copy/paste/editing Jonathon's steps here, specific to SM-P900:
1. Download Samsung Kies or Smart Switch, and back up device data. Remove the microSD card from the device if you have one. Make sure device has a good charge (at least 50%).
2. Go to Download firmware: P900XXUANI1_P900BTUANI1_BTU - SamMobile -- this build is for the UK, but the build number (P900XXUANI1) is correct. The file will be in .zip format and is 1.6GB, so be patient.
3. Once the download is complete, extract the firmware file to a place you will remember, like a folder on your desktop.
4. Download Odin from a reputable source like Softpedia or another site that tests its downloads for malware.
5. Make sure your device is off and disconnected from your computer.
6. Open Odin. Under Options, only "Auto Reboot" and "F. Reset Time" should be checked.
7. Click the "AP" (or "PDA") box and browse for the extracted firmware file (P900XXUANI1_P900BTUANI1_HOME.tar.md5).
8. Press and hold the following buttons in order: Volume Down + Home + Power. Keep holding them until you see a screen that says "Warning!!" at the top.
9. Press the Volume Up button to continue.
10. The next screen will show the Android logo and say "ODIN MODE" at the top left.
11. Now connect your phone to your computer via USB.
12. In Odin, look to the top left and wait until you see in the leftmost box "COM" followed by a colon and a number, such as "COM:4". The number doesn't matter. Once you see that, you can proceed.
13. In the Message box in Odin, you should see several lines of text.
14. Press Start in Odin.
15. Odin will begin processing, and on your screen you will see "Downloading" with a status bar underneath.
16. When Odin is successfully finished, you will see in the Message box "All threads completed".
17. Your device should begin rebooting. You can disconnect from the computer.
18. At this point, my 12.2 got stuck on the "SAMSUNG" logo page, and wouldn't boot properly. I resigned myself that I'd need to do a factory reset, but oh well, better to have a tablet with a non-functioning keyboard than a non-functioning tablet. But upon factory resetting, I found myself in 4.4.2!!!
19. Power down machine.
20. Boot to restore menu by pressing and holding the following buttons in order: Volume Up + Home + Power. Keep holding them until you see the "Android system recovery" screen.
21. Press the down volume button until "wipe data/factory reset" is selected. Then press the power button to select.
22. Press the down volume button until "Yes -- delete all user data" is selected. Then press the power button to select.
23. After the wipe is complete, "reboot system now" should be selected--simply press the power button to select.
24. Upon boot up, you will find yourself setting up the tablet as if it were brand new. Once you can get to the settings screen, you will see that you are running 4.4.2.
25. Connect your keyboard/mouse/whatever!!!!!
26. Restore your apps from Kies/Smart Switch.
NOTE: since this is a very old build, you will spend several minute downloading updates, typically pushed to your device via the Google Play store. This is a small price to pay to get your bluetooth devices back. Big price to pay for Samsung's terrible QA, but... my keyboard and mouse work!
Kudos again to Jonathan
Thanks to Jonathon Dunford! I was able to flash my 12.2 back to 4.4.2!!! I am copy/paste/editing Jonathon's steps here, specific to SM-P900:
1. Download Samsung Kies or Smart Switch, and back up device data. Remove the microSD card from the device if you have one. Make sure device has a good charge (at least 50%).
2. Go to Download firmware: P900XXUANI1_P900BTUANI1_BTU - SamMobile -- this build is for the UK, but the build number (P900XXUANI1) is correct. The file will be in .zip format and is 1.6GB, so be patient.
3. Once the download is complete, extract the firmware file to a place you will remember, like a folder on your desktop.
4. Download Odin from a reputable source like Softpedia or another site that tests its downloads for malware.
5. Make sure your device is off and disconnected from your computer.
6. Open Odin. Under Options, only "Auto Reboot" and "F. Reset Time" should be checked.
7. Click the "AP" (or "PDA") box and browse for the extracted firmware file (P900XXUANI1_P900BTUANI1_HOME.tar.md5).
8. Press and hold the following buttons in order: Volume Down + Home + Power. Keep holding them until you see a screen that says "Warning!!" at the top.
9. Press the Volume Up button to continue.
10. The next screen will show the Android logo and say "ODIN MODE" at the top left.
11. Now connect your phone to your computer via USB.
12. In Odin, look to the top left and wait until you see in the leftmost box "COM" followed by a colon and a number, such as "COM:4". The number doesn't matter. Once you see that, you can proceed.
13. In the Message box in Odin, you should see several lines of text.
14. Press Start in Odin.
15. Odin will begin processing, and on your screen you will see "Downloading" with a status bar underneath.
16. When Odin is successfully finished, you will see in the Message box "All threads completed".
17. Your device should begin rebooting. You can disconnect from the computer.
18. At this point, my 12.2 got stuck on the "SAMSUNG" logo page, and wouldn't boot properly. I resigned myself that I'd need to do a factory reset, but oh well, better to have a tablet with a non-functioning keyboard than a non-functioning tablet. But upon factory resetting, I found myself in 4.4.2!!!
19. Power down machine.
20. Boot to restore menu by pressing and holding the following buttons in order: Volume Up + Home + Power. Keep holding them until you see the "Android system recovery" screen.
21. Press the down volume button until "wipe data/factory reset" is selected. Then press the power button to select.
22. Press the down volume button until "Yes -- delete all user data" is selected. Then press the power button to select.
23. After the wipe is complete, "reboot system now" should be selected--simply press the power button to select.
24. Upon boot up, you will find yourself setting up the tablet as if it were brand new. Once you can get to the settings screen, you will see that you are running 4.4.2.
25. Connect your keyboard/mouse/whatever!!!!!
26. Restore your apps from Kies/Smart Switch.
NOTE: since this is a very old build, you will spend several minute downloading updates, typically pushed to your device via the Google Play store. This is a small price to pay to get your bluetooth devices back. Big price to pay for Samsung's terrible QA, but... my keyboard and mouse work!
Kudos again to Jonathan
After flashing to 4.4.2, if you want a Lollipop "skin" experience, set Google Now Launcher as your default Home key operation. Just a thought...
I just received the following update from Logitech Support:
<<<
Dear Bruce E,
Thank you for contacting Logitech Customer Care.
We would like to inform you that the issue that you are experiencing with the Logitech PRO for NotePRO 12.2 and TabPRO 12.2 when it is connected to your tablet with android version 5.0.2 has been escalated to our product specialist and was reported to Samsung, they already figured out that this issue happens because of the said update for the android operating system.
Samsung have urgently updated the binary file and the OS will be updated soon. There will be a software to be release to resolved the issue but Logitech cannot provide any time frame for its release because Samsung is the one responsible to it. For further questions about the software update please contact Samsung and also let them know the issues that you are having after the update.
To contact us by phone or obtain additional information (FAQ's, Forum, Manuals, etc.) please visit support.logitech.com
Best regards,
Logitech Customer Care >>>>
So it seems that Samsung is aware and acknowledges the problem and is working on a fix. Hopefully it will be soon though no date was indicated.
<<<
Dear Bruce E,
Thank you for contacting Logitech Customer Care.
We would like to inform you that the issue that you are experiencing with the Logitech PRO for NotePRO 12.2 and TabPRO 12.2 when it is connected to your tablet with android version 5.0.2 has been escalated to our product specialist and was reported to Samsung, they already figured out that this issue happens because of the said update for the android operating system.
Samsung have urgently updated the binary file and the OS will be updated soon. There will be a software to be release to resolved the issue but Logitech cannot provide any time frame for its release because Samsung is the one responsible to it. For further questions about the software update please contact Samsung and also let them know the issues that you are having after the update.
To contact us by phone or obtain additional information (FAQ's, Forum, Manuals, etc.) please visit support.logitech.com
Best regards,
Logitech Customer Care >>>>
So it seems that Samsung is aware and acknowledges the problem and is working on a fix. Hopefully it will be soon though no date was indicated.
I successfully paired the logitech keyboard pro with the samsung s4 and s6 phone, my T420 Laptop, and my nexus 7. I tried to pair 3 other bluetooth keyboards with the note pro 12.2 and they all would pair, but no keys would work once paired. The same 3 keyboards paired fine with the S4, S6, and nexus 7 (I did not try the laptop). Here is an untouched conversation (minus links) with Samsung technical support (Vivian J) on this issue. Samsung is passing the buck onto logitech.
Please wait for a Samsung Agent to respond.
You are now chatting with 'Naima '. There will be a brief survey at the end of our chat to share feedback on my performance today.
Your Issue ID for this chat is LTK1125604411294X
Naima : Hi, thank you for reaching out to Samsung technical support. How may I assist you?
Visitor: post lollipop, my and the rest of the world who owns a logitech keyboard pro cannot make the keyboard work. i have paired the logitech keyboard with my nexus 7, laptop, and galaxy s4 successfully. what are you guys doing to correct this issue as it is not related to the native lollipop OS, only your note 12.2
Naima : I see that you have sent me quite a bit of information. I’d be happy to go through it and assist you better.
Visitor: you guys have us all hanging, and the forums are populating with bad comments daily. you need to save face before it gets out of hand with your other products
Visitor: it is not a logitech issue, and i believe it is the way you "tailor" lollipop.
Naima : I understand that there is a issue with pair the keyboard with pairing to the Galaxy S4.
Naima : And many other devices.
Naima : Is that correct?
Visitor: you guys need to move fast.
Visitor: read what i said. s4 and nexus 7 both with lollipop are OK
Naima : I am sorry for that.
Visitor: only the 12.2 has issues, and it is reducing my productivity.
Naima : Have you purchased Galaxy note 12.2 is the US?
Visitor: tried 4 other bluetooth keyboards, and they all pair, but dont do anything once i start typing
Visitor: US
Visitor: also happening in other countries
Naima : We have a dedicated team to assist you on the product that you are inquiring about. Please be online while I transfer the chat to the appropriate department for further assistance.
Visitor: read the forums if you guys care about your customers
Naima : What is the model number of the Galaxy device?
Naima : You can locate it under Settings >> About device.
Naima : I understand your concern about this issue.
Visitor: sm-p900
Visitor: android version 5.0.2
Visitor: kernel version 3.4.39-5190229
Naima : Please be online while I am transferring to the dedicated department.
Naima : We have a dedicated team to assist you on the product that you are inquiring about. Please be online while I transfer the chat to the appropriate department for further assistance.
Please wait while I transfer the chat to the best suited Samsung Agent.
You are now chatting with 'Vivian J'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Your Issue ID for this chat is LTK1125604411294X
Vivian J: Hi, thank you for reaching out to Samsung technical support. Your chat was transferred to me and I will be glad to assist you. Please allow a couple of minutes, while I review the previous chat to assist you better.
Visitor: buiild number lrx22g.p900ueu1c0f4
Vivian J: I'm sorry for the delay. I'll be right with you.
Vivian J: I have gone through your previous chat and I see that you are unable to connect your Logitech keyboard to your Note.
Visitor: along with the rest of the world who owns one and are on your version of lollipop
Vivian J: I can understand how important this is to you.
Vivian J: I would like to inform you that the logitech keyboard might not compatible with the Lollipop OS of the tablet.,
Visitor: sorry, aint buying that
Vivian J: You can contact Logitech support for the compatibility details.
Visitor: works fine with two other devices
Visitor: it is only with your kernel version that it is broke
Visitor: dpi"at sign"swdd3914#1 made Thur Jun 18 22:18:19 kst 2015
Visitor: this my friend is what is broke
Visitor: this kernel version
Visitor: not 5.02
Vivian J: Just to confirm, have you tried connecting a different Bluetooth devices or keyboard to the tablet?
Visitor: yes, and all FAIL
Visitor: they will pair, but no keys work post the pair
Vivian J: Have you tried transferring the files from the tablet to any other device using Bluetooth?
Visitor: what files
Visitor: i just want to use my logitech keyboard, i am not a test bed for you guys. dont care to trasfer files via bluetooth use wireless for that.
Visitor: just want to type without using up my screen to use the lame samsung keyboard.
Vivian J: I understand your concern with this issue.
Vivian J: Have you performed reset on the tablet and checked if the same issue persists?
Visitor: others have and it dont correct the issue. only root to 4.2.2 will work
Visitor: what is your team doing to correct this issue?
Visitor: you trying to prevent 3rd party devices from connecting to the 12.2?
Visitor: you need to fix this not logitech and the other manufactures who make 3rd party devices.
Visitor: the public needs a new build, are you guys at least acknowledging that fact?
Vivian J: We do not have any reported issues, we had rolled the update for the tablet so that it is compatible for connecting to the Samsung devices.
Visitor: bluetooth is bluetooth. the 12.2 should work with any device that is bluetooth. it is the kernel version on the 12.2 that is at fault.
Vivian J: As the logitech keyboard is a third party keyboard we do not have any tested information whether it will be compatible with the Lollipop OS of the tablet.
Visitor: not android 5.0.2
Visitor: so you guys are not going to do anything and that is your final answer?
Visitor: please answer carefully, as a copy of this WILL be on the forum when we are done.
Visitor: so you and logitech are not working together to fix this?
Vivian J: You can contact Logitech support for the compatibility details.
Visitor: seems like the kernel version just needs to be tweeked to allow ALL devices
Visitor: if i go out and buy a samsung keyboard and it works, i will take it back and fight this BS.
Vivian J: We have worked from our end to roll the android verison for the tablet, you can contact the Logitech support for the compatibility issues.
Visitor: next tv will be LG, next phone will be a google phone. you failed me.
Please wait for a Samsung Agent to respond.
You are now chatting with 'Naima '. There will be a brief survey at the end of our chat to share feedback on my performance today.
Your Issue ID for this chat is LTK1125604411294X
Naima : Hi, thank you for reaching out to Samsung technical support. How may I assist you?
Visitor: post lollipop, my and the rest of the world who owns a logitech keyboard pro cannot make the keyboard work. i have paired the logitech keyboard with my nexus 7, laptop, and galaxy s4 successfully. what are you guys doing to correct this issue as it is not related to the native lollipop OS, only your note 12.2
Naima : I see that you have sent me quite a bit of information. I’d be happy to go through it and assist you better.
Visitor: you guys have us all hanging, and the forums are populating with bad comments daily. you need to save face before it gets out of hand with your other products
Visitor: it is not a logitech issue, and i believe it is the way you "tailor" lollipop.
Naima : I understand that there is a issue with pair the keyboard with pairing to the Galaxy S4.
Naima : And many other devices.
Naima : Is that correct?
Visitor: you guys need to move fast.
Visitor: read what i said. s4 and nexus 7 both with lollipop are OK
Naima : I am sorry for that.
Visitor: only the 12.2 has issues, and it is reducing my productivity.
Naima : Have you purchased Galaxy note 12.2 is the US?
Visitor: tried 4 other bluetooth keyboards, and they all pair, but dont do anything once i start typing
Visitor: US
Visitor: also happening in other countries
Naima : We have a dedicated team to assist you on the product that you are inquiring about. Please be online while I transfer the chat to the appropriate department for further assistance.
Visitor: read the forums if you guys care about your customers
Naima : What is the model number of the Galaxy device?
Naima : You can locate it under Settings >> About device.
Naima : I understand your concern about this issue.
Visitor: sm-p900
Visitor: android version 5.0.2
Visitor: kernel version 3.4.39-5190229
Naima : Please be online while I am transferring to the dedicated department.
Naima : We have a dedicated team to assist you on the product that you are inquiring about. Please be online while I transfer the chat to the appropriate department for further assistance.
Please wait while I transfer the chat to the best suited Samsung Agent.
You are now chatting with 'Vivian J'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Your Issue ID for this chat is LTK1125604411294X
Vivian J: Hi, thank you for reaching out to Samsung technical support. Your chat was transferred to me and I will be glad to assist you. Please allow a couple of minutes, while I review the previous chat to assist you better.
Visitor: buiild number lrx22g.p900ueu1c0f4
Vivian J: I'm sorry for the delay. I'll be right with you.
Vivian J: I have gone through your previous chat and I see that you are unable to connect your Logitech keyboard to your Note.
Visitor: along with the rest of the world who owns one and are on your version of lollipop
Vivian J: I can understand how important this is to you.
Vivian J: I would like to inform you that the logitech keyboard might not compatible with the Lollipop OS of the tablet.,
Visitor: sorry, aint buying that
Vivian J: You can contact Logitech support for the compatibility details.
Visitor: works fine with two other devices
Visitor: it is only with your kernel version that it is broke
Visitor: dpi"at sign"swdd3914#1 made Thur Jun 18 22:18:19 kst 2015
Visitor: this my friend is what is broke
Visitor: this kernel version
Visitor: not 5.02
Vivian J: Just to confirm, have you tried connecting a different Bluetooth devices or keyboard to the tablet?
Visitor: yes, and all FAIL
Visitor: they will pair, but no keys work post the pair
Vivian J: Have you tried transferring the files from the tablet to any other device using Bluetooth?
Visitor: what files
Visitor: i just want to use my logitech keyboard, i am not a test bed for you guys. dont care to trasfer files via bluetooth use wireless for that.
Visitor: just want to type without using up my screen to use the lame samsung keyboard.
Vivian J: I understand your concern with this issue.
Vivian J: Have you performed reset on the tablet and checked if the same issue persists?
Visitor: others have and it dont correct the issue. only root to 4.2.2 will work
Visitor: what is your team doing to correct this issue?
Visitor: you trying to prevent 3rd party devices from connecting to the 12.2?
Visitor: you need to fix this not logitech and the other manufactures who make 3rd party devices.
Visitor: the public needs a new build, are you guys at least acknowledging that fact?
Vivian J: We do not have any reported issues, we had rolled the update for the tablet so that it is compatible for connecting to the Samsung devices.
Visitor: bluetooth is bluetooth. the 12.2 should work with any device that is bluetooth. it is the kernel version on the 12.2 that is at fault.
Vivian J: As the logitech keyboard is a third party keyboard we do not have any tested information whether it will be compatible with the Lollipop OS of the tablet.
Visitor: not android 5.0.2
Visitor: so you guys are not going to do anything and that is your final answer?
Visitor: please answer carefully, as a copy of this WILL be on the forum when we are done.
Visitor: so you and logitech are not working together to fix this?
Vivian J: You can contact Logitech support for the compatibility details.
Visitor: seems like the kernel version just needs to be tweeked to allow ALL devices
Visitor: if i go out and buy a samsung keyboard and it works, i will take it back and fight this BS.
Vivian J: We have worked from our end to roll the android verison for the tablet, you can contact the Logitech support for the compatibility issues.
Visitor: next tv will be LG, next phone will be a google phone. you failed me.
Firstly one must give credit when credit is due. consv 93 posted the fix, I just reposted it!
Two questions to y'all :
- can I upgrade to a better version of Kitkat via the Samsung upgrade tool
OR will it install the HORRID Lollipop again?
(I'm on Samsung Galaxy Note Pro 12.2 Wifi SMP-900)
- will someone here alert us once Samsung has fixed Lollipop and it works with bluetooth.
It's true the new design is attractive.
N.B.One (small) error in Mobilisheets that I use daily has appeared in my version of Kitkat (4.0.2) that the virtual keyboard won't show with the text tool. This was not the case before I upgraded to Lollipop and then retrograded to Kitkat. Wondering if it is due to a '"primitive" version of Lollipop?
Two questions to y'all :
- can I upgrade to a better version of Kitkat via the Samsung upgrade tool
OR will it install the HORRID Lollipop again?
(I'm on Samsung Galaxy Note Pro 12.2 Wifi SMP-900)
- will someone here alert us once Samsung has fixed Lollipop and it works with bluetooth.
It's true the new design is attractive.
N.B.One (small) error in Mobilisheets that I use daily has appeared in my version of Kitkat (4.0.2) that the virtual keyboard won't show with the text tool. This was not the case before I upgraded to Lollipop and then retrograded to Kitkat. Wondering if it is due to a '"primitive" version of Lollipop?
I dont think I can make that re-set fix work.... I'll end up doing more harm than good my machines. But I can't keep waiting for some far-off repair.
Im considering just getting a Surface Pro, despite decades of despising microsoft.
Im considering just getting a Surface Pro, despite decades of despising microsoft.
Folks. I have had a couple of frustrating days with AirTurn and Samsung. My Samsung keyboard works just fine after upgrading to 5.0.2 (go figure that they tested).
I use an AirTurn foot pedal (the droid systme thinks it is a keyboard with a two keys) to turn pages on my 12.2 Pro and was unable to get it to connect.
The folks at AirTurn were nice enough to post a warning on their support page to not upgrade but it would have been nice of them to notify those of us on their mailing list or with filled out warranties (they are quick to send us notes about sales and offers...).!!! UGH
I opened a case with Samsung and they called me back and walked me through a process and now my device can pair and connect but due to missing HID (Human Interfase Device) info the device is still a 100 dollar brick. Samsung did tell me this process works for logitech devices (I have no idea).
The process was to boot the device in SAFEMODE (when booting hold the VOLUMEDOWN) and once in safe mode to connect the Bluetooth Device. Once completed reboot in normal mode and off ya go. Like I said for the Air Turn is now paired and connected but did not function.
Samsung still owes me a call back in regrds to the next step.
In the Mean Time the FLIPPAGE folks (Makers of the Cicada) tell me thier device works withe the Samsung and 5.0.2.
Can anyone confirm this?
I reccomend calling Samsung and geting a case number and following up. If enough of us make our collective voices heard maybe they will work the issue harder.
Also calling AirTurn and expressing your OUTRAGE that they did not notify us when they could have might get them to act diffently in the future?
Lastly if anyone can verify the Cicada's functionality with this combination?
Thanks
Posted via the Android Central App
I use an AirTurn foot pedal (the droid systme thinks it is a keyboard with a two keys) to turn pages on my 12.2 Pro and was unable to get it to connect.
The folks at AirTurn were nice enough to post a warning on their support page to not upgrade but it would have been nice of them to notify those of us on their mailing list or with filled out warranties (they are quick to send us notes about sales and offers...).!!! UGH
I opened a case with Samsung and they called me back and walked me through a process and now my device can pair and connect but due to missing HID (Human Interfase Device) info the device is still a 100 dollar brick. Samsung did tell me this process works for logitech devices (I have no idea).
The process was to boot the device in SAFEMODE (when booting hold the VOLUMEDOWN) and once in safe mode to connect the Bluetooth Device. Once completed reboot in normal mode and off ya go. Like I said for the Air Turn is now paired and connected but did not function.
Samsung still owes me a call back in regrds to the next step.
In the Mean Time the FLIPPAGE folks (Makers of the Cicada) tell me thier device works withe the Samsung and 5.0.2.
Can anyone confirm this?
I reccomend calling Samsung and geting a case number and following up. If enough of us make our collective voices heard maybe they will work the issue harder.
Also calling AirTurn and expressing your OUTRAGE that they did not notify us when they could have might get them to act diffently in the future?
Lastly if anyone can verify the Cicada's functionality with this combination?
Thanks
Posted via the Android Central App
When I said Flippage I should have said PageFlip.
Question still remains if their product the Cicada works with the Samsung 12.2 and Android 5.0.2?
Thanks,
Posted via the Android Central App
Question still remains if their product the Cicada works with the Samsung 12.2 and Android 5.0.2?
Thanks,
Posted via the Android Central App
I'm using the Pageflip Cicada Bluetooth pedal with my Samsung Galaxy Note Pro and it doesn't work since the update to 5.0.2.
I notified Pageflip as well as Samsung. The Samsung technician told me they would be working on an update to fix the problem. The Cicada pedal connects but doesn't turn pages. I am now using an app called An2An on my Note Pro tablet and Samsung S3 phone to be able to still turn pages on my tablet with the Bluetooth pedal. Works perfectly. Hope the update for Lollipop comes soon though!
I notified Pageflip as well as Samsung. The Samsung technician told me they would be working on an update to fix the problem. The Cicada pedal connects but doesn't turn pages. I am now using an app called An2An on my Note Pro tablet and Samsung S3 phone to be able to still turn pages on my tablet with the Bluetooth pedal. Works perfectly. Hope the update for Lollipop comes soon though!
Same with me. I updated my Samsung Tab 4 with 5.0.2 and my bluetooth is not working anymore. When I connect my tablet to my PC, the Logiteck mouse is not working neither...
OK am I reading this right.
You ae using he AN2AN app to connect your page turning device to a different phone (or tablet) and having that device relay the instructions to your NotePro12.2? Is that how that app works? Or can you use it to recognise the Page Turning device directly on the NotePro 12.2?
Posted via the Android Central App
You ae using he AN2AN app to connect your page turning device to a different phone (or tablet) and having that device relay the instructions to your NotePro12.2? Is that how that app works? Or can you use it to recognise the Page Turning device directly on the NotePro 12.2?
Posted via the Android Central App
I'm experiencing the same issue with bluetooth when I want to connect my Samsung Galaxy Tab 4 to the Bose bluetooth speaker. I downloaded the new Version 5.0.2 via Kies and I regret it very much! Who could help me on that? Thanks
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