"Bluetooth keeps stopping" after update android 9.0 on samsung J3pro

[Android Central Question]

I have a problem, I update my android to android 9.0 Pie on my phone samsung J3pro, but I got a problem on my bluetooth, when I turn on the bluetooth, i got a message "Bluetooth keeps stopping" and close automatically and i can't connect to any device, some one can help me ?

 

[belodion]

How did you update?

 

[Rukbat]

Have you turned the phone off, then turned it back on, since the update?

 

[B. Diddy]

Welcome to Android Central! First, see if wiping the cache partition helps: https://support.t-mobile.com/docs/DOC-34505. If it doesn't, then see if the problem persists in Safe Mode: https://support.t-mobile.com/docs/DOC-34449

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[Youssef18]

I have a problem, I update my android to android 9.0 Pie on my phone samsung J3pro, but I got a problem on my bluetooth, when I turn on the bluetooth, i got a message "Bluetooth keeps stopping" and close automatically and i can't connect to any device, some one can help me ?

 

[B. Diddy]

Duplicate threads merged. Look at the previous posts for possible solutions.

 

[Youssef18]

I have already tried the wiping and safe mode, but the problem still here !!

 

[B. Diddy]

If it's happening in Safe Mode, that suggests a problem with the firmware or hardware. You could try doing a factory reset, but if the firmware is bad, that won't necessarily help. You might have to reinstall the firmware using Smart Switch: SmartSwitch: Install & update or replace firmware

 

[Youssef18]

I made a factory reset, and the problem solved ! thanks to everyone