Bluetooth to Windows 7 problem


Well-known member
May 24, 2011
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Can not transfer files to or from my laptop over bluetooth any more. Use to be able to. Stopped working after a recent hard drive replacement. Could also be related to the Android os update to 4.1.2 which happened around the same time, just not sure. I've looked on the Web for possible solutions. Pretty sure it's a driver issue but I'm at a loss as to how to fix it. I tried these instructions off the Moto Support forum. Didn't work. Any other suggestions?
"- Download the 'Windows Mobile Device Center' ( current version is 6.1 ) which you can download it from
this works for both Vista and Windows 7. you can get it here
- Install the downloaded software but it may not look like it worked on Windows 7 PCs. Vista automatically configures the settings on the bluetoothdevices but for those who have Windows 7, here are the things you should do:
- Go to 'Device Manager' from 'Control Panel' -Or- just right-click on Computer Icon and choose 'Properties' and then click on 'Device Manager'.
- You'll see an 'Unknown Device' named 'Bluetooth Peripheral Device'
- Right-Click it and click on "Update Driver Software" -Or- anyway you find it easy to bring up the Update driver window.
- Click "Browse My Computer for Driver Software" button.
- Click "Let Me Pick from a List of Device Drivers on my computer".
- Select 'Bluetooth Radio' from the list if it asked you to select and then in the next window, it will show a list of drivers with Company Names in one list and Drivers in another. In the Company List choose 'Microsoft Corporation', not only Microsoft.
- From the drivers list there may be one or more drivers with the name "Windows Mobile-Based Device Support" with different driver versions. Select one or the latest.
- Ignore any warnings and keep pressing next and then Finish at last. If all goes well, the last screen will show the message that device driver is successfully installed.

Now, after manually updating the driver for your bluetooth device, in 'Device Manager' when you click on 'Bluetooth Radios', it should display one more item which will say 'Windows Mobile-based device support'.

There are few more things that you want to pay attention to. If you have already added the device in your 'bluetooth device list' that didn't work, then remove the device and add it again. After you add it, you might need to restart the computer if it gave you a connection problem error message."

Sent using the amazing RAZR Maxx HD


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New member
Nov 29, 2014
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Thanks a lot. I tried so many tools e some I had the same problem or conflict between the Bluetooth devices. This is the one, worked perfectly!! Moto X

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