Bought LG V10 but Returned it immedicately b/c Smart Switch didin't download

[flintlock]

What is side loading? Smart Switch will transfer IOS and maybe windows phone but the ability to use the SD card exists no more because new Samsung Phones don't have them. They took it out.

Which is the reason I'm lurking in this section learning about a phone that does. I hope a few million more do the same and vote with dollars. No S6 for me.

 

[dlcpa]

There are some important things to note if you are coming from an older Android phone that uses SD cards and you use the program Smart Switch to backup your information. Obviously you can't take the SD card and put them into a phone that doesn't have SD cards and I could not download Smart Switch into my lg V 10, because Samsung wouldn't let it happen. You need to make sure that you don't count on using that Smart Switch SD card file for back up into a new phone.

However AT&T was really pretty good yesterday. I spoke to a woman there who encouraged me to go to a customer support center in West Palm Beach. They are not in the stores anymore. As I said earlier I have no problem with my contacts as I was able to upload them into my gmail account with a CSV Windows file and Gmail took the contacts exactly how they were in Outlook, with the categories field, which I was very happy about. So all that was left was getting my text messages into the new phone. The only way to do that is to get an old phone galaxy s5 or lower or galaxy note 4 or lower, put in the SD card, repopulate the text messages and then transfer those messages into your new phone. The only problem is you need a phone that has no previous text messages. At the customer support center they had a galaxy s5 where they could do that and they did and once it was in the s5 they could do a phone to phone Smart Switch transfer. No that's not only necessary for an LG v 10 but also for a galaxy s6 or a note 5 or any phone that doesn't have an SD card and cannot download Smart Switch.

The only issue I'm having now is I downloaded my birthdays and appointments from Outlook calendar in to Google Calendar, also with a CSV Windows file, they appear on the Google Calendar but they did not get synced into the calendar on my phone. Any new appointment automatically gets synced back and forth once the sync is done except for those birthdays an old appointments. So now it's all done I like the LG v10, I wish it had volume buttons on the side but I'm getting used to it.

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[meyerweb#CB]

The real lesson here is not to use proprietary (e.g., one manufacturer) applications to store critical information.

 

[dlcpa]

Honestly, I never noticed it was a Samsung app until now.

Posted via the Android Central App

 

[psf57]

???But the LG V10 does have an SD card slot. I've had the same SD card. It went throught the S5, droid turbo, LG G4 and it is now in the LG V10.
So, imo, SD cards can be moved to other phones. Not sure why AT&T didn't try just inserting the SD card in your LG V10. Unless they aren't familiar with the phone?

 

[dlcpa]

Oh no they did try to insert the SD card and that was fine. However what they couldn't do was download Smart Switch. When you try to do it it says not available for this phone. Its a Samsung app, which I didn't realize, and Samsung probably feels why should they give people who have phones with SD cards a leg up on the owners of the new note 5 and the S6s. Everything that I had on the SD card in my note 2 works fine in the v10 but only for files that go in hole and get used hold such as jpg file or video or document, that are not either encrypted or compressed like in a zip file. Smart Switch is the program that reads the Smart Switch backup file on the SD card uncompress is the files and then populates what you want it to populate. So the only way to get around this is to take the SD card and put it into an empty note 2, 3, 4 or galaxy s3, s4 s 5 and from there that will populate that phone with whatever you want either contacts, text messages, Wi-Fi setups etc. Of course, if it's someone's phone, they're not going to want you to do that. So you need a phone, like one at a service center that is there for those purposes. That is going to happen a lot when those other Samsung phones I mentioned above are going to be retired. The key to all this, as someone said above, don't rely on samsung Smart Switch and instead backup your contacts text messages and whatever else you need some other way. Pictures and documents and videos that's fine, as they can be accessed as is, but contacts and text messages cannot.

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[psf57]

That's weird. I have pics, documents, videos, contacts (all info); and text messages (ones I choose) all saved on my SD card. Wonder why yours couldn't be saved on the SD card? curious......

 

[dlcpa]

???But the LG V10 does have an SD card slot. I've had the same SD card. It went throught the S5, droid turbo, LG G4 and it is now in the LG V10.
So, imo, SD cards can be moved to other phones. Not sure why AT&T didn't try just inserting the SD card in your LG V10. Unless they aren't familiar with the phone?

The SD card was fine, you could not download Samsung Smart Switch on an LG v 10. I guess Samsung figured if their phones don't take them why should anybody else's. However you can do a phone to phone transfer with a phone that has Smart Switch such as the galaxy s5, which is what I did at the AT&T customer support center in West Palm Beach. They had a phone to use because what happens is you've got to download the Smart Switch program on to the s5 and then using a Smart Switch Restore feature restore those files you need from the Smart Switch backup file on the SD card into the new original s5 phone and that populates that s5 with everything you saved with Smart Switch. Then, you are able to do a wire to wire transfer into the LG v 10 from the s5 using Smart Switch. If it's a friend s 5, then you might be wiping out all of his contacts and text messages, so you need a phone that's empty. One thing I would suggest if you do this, make sure the s5 or whatever phone is being used for the transfer, gets wiped when you're done.

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[AidenSurvival]

Hi Everyone,

Mine Galaxy Note 2 died today and I need to buy a phone fast. I have all my contacts, Texts, Apps, Wifi,it's backed up with Smart Switch. So, over the phone was loaded up I told the guy we have to download Smart Switch and it would not download, not for this phone. I have two thousand contacts, appts, texts, etc. that can't be moved over because the phone is gone. Any suggestions? AT&T had none, so I returned it. I don't want to buy a Note 4 or a Galaxy S5. I liked the V10 but I can't copy everything over.

I have nothing stored in a Google account, everything was local.

Dlcpa

See, it makes no sense to store locally these days. I don't care how privacy concerned, you are, back it up on the cloud.

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[dlcpa]

See, it makes no sense to store locally these days. I don't care how privacy concerned, you are, back it up on the cloud.

Posted via the Android Central App

I know I know and I have been fighting this for years, both here and on Windows Central. I loved the BlackBerry Desktop Manager, where I could sync everything in outlook on to my phone. And even when I got the note 2, I was able to use the laptop and Outlook to populate the contacts, but back then even though the BlackBerry had the outlook category field, it never got synced into the note 2. But now I have everything up on Google and important things disguised, which is not hard with 4500 contacts. What surprised me the most was how Google took my Outlook contacts with the very important categories field, which outlook.com did not take. I'm pretty sure that the contacts on the phone have a category field so I don't know why outlook doesn't. Microsoft does a lot of stupid things and it's a shame because some of their products are terrific. They don't know how to evolve anything. Certainly the Microsoft Surfaces are pretty cool and if they do ever get windows 10 to become a standard they may have something there. Many of us who use vertical market programs don't feel comfortable switching to windows 10 because all of our suppliers told us to stay away from windows 8. So Microsoft has a long way to go. But, they have that monstrous base and it is downright incompetent not to make more of that than they have.

So now my calendar and my contacts are on Google. It is nice to put in a appointment on my phone and then have it appear on my laptop on Google. I have no idea how to get that into outlook and I'm probably not even going to try. This is where Microsoft has fallen so short and because of that they could lose it all an Apple would like nothing more pensa totally replace Windows. They could have had it all even with that big jump that Jobs gave Apple . A friend said to me the one thing she likes about the iPhone and the iPad is that all the devices talk to each other. I I had no idea what that meant until now that I'm using Google. Even though I had an Android before, I didn't use the cloud at all. Quite frankly I don't even like the Gmail app. Maybe it takes some time getting used to but I would prefer to have my gmail emails in the same kinds of accounts as all the others.

Posted via the Android Central App

 

[Brerlapn]

I know I know and I have been fighting this for years, both here and on Windows Central. I loved the BlackBerry Desktop Manager, where I could sync everything in outlook on to my phone. And even when I got the note 2, I was able to use the laptop and Outlook to populate the contacts, but back then even though the BlackBerry had the outlook category field, it never got synced into the note 2. But now I have everything up on Google and important things disguised, which is not hard with 4500 contacts. What surprised me the most was how Google took my Outlook contacts with the very important categories field, which outlook.com did not take. I'm pretty sure that the contacts on the phone have a category field so I don't know why outlook doesn't. Microsoft does a lot of stupid things and it's a shame because some of their products are terrific. They don't know how to evolve anything. Certainly the Microsoft Surfaces are pretty cool and if they do ever get windows 10 to become a standard they may have something there. Many of us who use vertical market programs don't feel comfortable switching to windows 10 because all of our suppliers told us to stay away from windows 8. So Microsoft has a long way to go. But, they have that monstrous base and it is downright incompetent not to make more of that than they have.

So now my calendar and my contacts are on Google. It is nice to put in a appointment on my phone and then have it appear on my laptop on Google. I have no idea how to get that into outlook and I'm probably not even going to try. This is where Microsoft has fallen so short and because of that they could lose it all an Apple would like nothing more pensa totally replace Windows. They could have had it all even with that big jump that Jobs gave Apple . A friend said to me the one thing she likes about the iPhone and the iPad is that all the devices talk to each other. I I had no idea what that meant until now that I'm using Google. Even though I had an Android before, I didn't use the cloud at all. Quite frankly I don't even like the Gmail app. Maybe it takes some time getting used to but I would prefer to have my gmail emails in the same kinds of accounts as all the others.

Posted via the Android Central App

This is a little off-topic for Android, but you can get Google Apps Sync for Outlook. My company uses Google Apps, but I hate doing work email in the google webmail interface. Google Apps Sync made Outlook palatable.

 

[dwmitchell61]

You CAN transfer all the fields between Outlook & Google contacts. But it requires entering the custom fields into Google for the categories, and then mapping the fields between the two CSV file formats. Not something the casual non-IT consumer would want to tackle, considering the "instant gratification" values of today that make overcoming a "learning curve" an invalid option. I used a Samsung S5 with an application called Touchdown that tied into the Exchange servers. I filtered the contacts to just that application in the Android settings, exported them to phone memory as CSV, then set the filter to my Google account, imported the contacts into the account from the CSV file stored.

Yeap. The vendors are really pushing the Cloud storage... Google, One Drive, etc. Syncing photos & videos from the device to cloud can really eat up your data plan quickly, also.