camera issues

[Kjthomas0724]

Twice today I have taken a picture and went to share it and it was nowhere to be found. Anyone have any suggestions on what could be causing this?

 

[amyf27]

Twice today I have taken a picture and went to share it and it was nowhere to be found. Anyone have any suggestions on what could be causing this?

Should save right to the gallery

 

[Kjthomas0724]

Should save right to the gallery

I know that it should. That's the problem. Every once in awhile it doesnt

 

[amyf27]

Odd. Did you check all the camera settings?

 

[Kjthomas0724]

Odd. Did you check all the camera settings?

Yes. Reset all camera settings and cleared the cache in app settings and it didn't help. Did it again an hour later

 

[LeoRex]

Twice today I have taken a picture and went to share it and it was nowhere to be found. Anyone have any suggestions on what could be causing this?

There's a bug in the software somewhere. I've seen this on both my wife's S7, and the S7 Edge that replaced it. She takes the picture and, poof, nowhere to be seen.

I haven't found any pattern, something to reproduce at will... Just buggy software. I need to pull a logcat next time it happens, maybe I'll see something in the logs that gives me some clue.

And it's a fatal one. I'm going to get rid of the edge shortly. She takes product pictures with her phone, and the missing pictures have become my problem since I'm the family tech support.

 

[Kjthomas0724]

There's a bug in the software somewhere. I've seen this on both my wife's S7, and the S7 Edge that replaced it. She takes the picture and, poof, nowhere to be seen.

I haven't found any pattern, something to reproduce at will... Just buggy software. I need to pull a logcat next time it happens, maybe I'll see something in the logs that gives me some clue.

And it's a fatal one. I'm going to get rid of the edge shortly. She takes product pictures with her phone, and the missing pictures have become my problem since I'm the family tech support.

I guess I can be glad it's not just my phone messing up then. Thanks!

 

[blade22222]

Have you tried storing them on a external SD card?

 

[Kjthomas0724]

Have you tried storing them on a external SD card?

Kinda hard to store a pic anywhere when it never shows up anywhere in my phone for me to be able to

 

[blade22222]

I'm saying it might store them more reliably then saving them to internal storage. Also if your not understanding me correctly I'm taking about the external SD slot where your Sim card go's.

 

[Nastybloodlust]

Look in your phone files using a file manager and see if u find it there

 

[LeoRex]

It's not an SD issue... She never had one in the S7, and it lost more pics than the edge that DOES have one.

 

[Kjthomas0724]

I'm saying it might store them more reliably then saving them to internal storage. Also if your not understanding me correctly I'm taking about the external SD slot where your Sim card go's.

I do save to a memory card. But when I took the pictures they never showed up anywhere in my phone. Not the memory card or phone storage.

 

[blade22222]

I do save to a memory card. But when I took the pictures they never showed up anywhere in my phone. Not the memory card or phone storage.

Gotcha, I was thinking saving it in a different location might yield different results.

 

[Kjthomas0724]

There's a bug in the software somewhere. I've seen this on both my wife's S7, and the S7 Edge that replaced it. She takes the picture and, poof, nowhere to be seen.

I haven't found any pattern, something to reproduce at will... Just buggy software. I need to pull a logcat next time it happens, maybe I'll see something in the logs that gives me some clue.

And it's a fatal one. I'm going to get rid of the edge shortly. She takes product pictures with her phone, and the missing pictures have become my problem since I'm the family tech support.

Are your phones on nougat? I know I didn't have this issues before I updated

 

[LeoRex]

Are your phones on nougat? I know I didn't have this issues before I updated

She saw it on M as well. I was hoping that it would have been fixed with the update to N, but to no avail...

 

[Kjthomas0724]

She saw it on M as well. I was hoping that it would have been fixed with the update to N, but to no avail...

Strange. Have you tried a factory reset? Just wondering if I do one if it might fix it

 

[Kjthomas0724]

I didn't factory reset last week and haven't had the problem with my camera since

 

[whosright]

Should save right to the gallery

If I try to share a photo right after taking it (in the preview mode) it won't work...I have to send it from the gallery...were you trying to send from the preview, or from gallery?

 

[justafew]

I haven't had this issue recently, but it only happened to me when I used the quick launch (double click the home button) to take the picture. Now that I think about it, I don't think I've had the issue since I did a factory reset after upgrading to Nougat.