Can I get some help with a few issues I am having with my Samsung Galaxy Note 3?

[greendragonpete]

Samsung Galaxy Note 3 -voice recognition problems.

Alarm- When the alarm goes off, you should be able to say Stop or Snooze, but the phone doesn't shut it off.
Camera- The camera function doesn't recognize "cheese" or "shoot" or "smile" or anything.
I have checked all microphone functions and they seem to all be on and operating, unless i missed something.
The phone does recognize me saying "OK Google" and "Call or Text **** ".
So something must be wrong with the camera and / or alarm.
Anyone have an idea of what else I can try before calling Verizon?
thanks,
Pete

 

[SpookDroid]

Re: Samsung Galaxy Note 3 -voice recognition problems.

Have you tried turning the voice recognition features off and on again? That might force it to reset if it's an software issue.

 

[dllrogers55]

Re: Samsung Galaxy Note 3 -voice recognition problems.

I am having the same trouble with the stock music player.

 

[SpookDroid]

Re: Samsung Galaxy Note 3 -voice recognition problems.

I didn't know the music player had voice recognition... how would it work when playing music? oO

 

[dllrogers55]

Re: Samsung Galaxy Note 3 -voice recognition problems.

I didn't know the music player had voice recognition... how would it work when playing music? oO

Next (track forward), Play, Stop, Volume up, Volume down, etc. Music/settings check box to allow voice control.

Mine used to work. Maybe a software glitch.

 

[SpookDroid]

Re: Samsung Galaxy Note 3 -voice recognition problems.

Never saw that. The Note 4 doesn't have it. I just don't see it working with music blaring out of your phone though. But oh well.

 

[greendragonpete]

Re: Samsung Galaxy Note 3 -voice recognition problems.

I tried that this morning. Even shut it down completely , took the battery out too. Nothing.

 

[gozirra]

Re: Samsung Galaxy Note 3 -voice recognition problems.


Don't worry about these "ambassadors" who know better than everyone else, Pete. I use Voice Control with the stock music app, and have since I got my S3 (and now with my Note 3).
Anyway - it could be that your S-Voice app needs you to clear Cache/Data in App Info. Something is showing the settings as "set" (like my screenshot), yet they aren't working. And you can eliminate it being a mic problem or fuzz in the mic hole since "ok Google" and other S-Voice functions seem to work. Note that there is one other thing that could cause this - you may have already checked "do not show this again" - when you turn on Voice Control, it says, "If you set the alert type for calls or alarms to vibration, voice command is not available." - so it could be that you have some alert set to vibrate which could cause some of the settings to turn off internally.
Best of luck tracking it down!

 

[gozirra]

And of course you made sure that Voice Control is turned on in Settings for the stock Music Player itself, right?

 

[SpookDroid]

Re: Samsung Galaxy Note 3 -voice recognition problems.

View attachment 154431
Don't worry about these "ambassadors" who know better than everyone else, Pete. I use Voice Control with the stock music app, and have since I got my S3 (and now with my Note 3).
Anyway - it could be that your S-Voice app needs you to clear Cache/Data in App Info. Something is showing the settings as "set" (like my screenshot), yet they aren't working. And you can eliminate it being a mic problem or fuzz in the mic hole since "ok Google" and other S-Voice functions seem to work. Note that there is one other thing that could cause this - you may have already checked "do not show this again" - when you turn on Voice Control, it says, "If you set the alert type for calls or alarms to vibration, voice command is not available." - so it could be that you have some alert set to vibrate which could cause some of the settings to turn off internally.
Best of luck tracking it down!

Hey, we don't know better or more than anybody else, we're all just humans trying to help All I said is that feature is NOT on the Note 4, and since I never used it on the Note 3 I didn't know it was there (but that doesn't change the fact that I still don't think it's an effective feature to have when you have music coming out of the speakers, but that's a personal opinion).

 

[gozirra]

Re: Samsung Galaxy Note 3 -voice recognition problems.

It works with headphones too. I think the point I was trying to make was, the folks that are supposed to be the go-to for answers ought to maybe take 10 seconds to research a function if they don't actually own the device. This has come up time and time again in the Note 3 forums, to the point that the head moderator came in here and said that if it weren't for the ambassadors, questions wouldn't be answered - I guess a wrong answer is better than waiting for a correct answer in his eyes.
This is what I'm referring to (response 34): http://forums.androidcentral.com/sa...can-i-remove-flipboard-system-app-please.html

 

[SpookDroid]

Re: Samsung Galaxy Note 3 -voice recognition problems.

I agree with you, and I really hope we could be able to answer everything with 100% accuracy, but remember, we're all volunteers here. We don't own every single device out there (wouldn't that be cool, though!) and most of the time we do try to help with what little we may know or similar devices. In this case, the Note 4 and having owned a Note 3. And that feature still eluded me because I never used the Music Player (Spotify user for years now). And not to excuse ourselves, but if a question goes unanswered for too long, it loses visibility and may end up buried in the forums. Sometimes even wrong answers can spark the right ideas to find the correct one.

But again, we're here to help.

 

[gozirra]

Re: Samsung Galaxy Note 3 -voice recognition problems.

I get that, Spook. And I'm not trying to come across as a third leg. I'm most definitely not attacking you personally. I don't know what sort of training you folks go through before you're given the ambassador badge. Maybe next time you all have a pow wow, bring up that it only takes a few seconds to Google something you're not 100% on, or ask another moderator. But giving out wrong info, or saying "that's dumb, why would you use that function" (I know you didn't come right out and say that, but that's how it could be interpreted, which is why I said something) is never the right answer. Never. Food for thought.
Anyway, have a better day.