timkedojeh
Member
- Apr 22, 2010
- 22
- 2
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Rather than repost a really long, detailed explanation of the changes that Sprint's making and why they let you out of your contract, I decided to just post it here on my site for all to view. Trust me; if you want to leave Sprint over these changes, I've written a handy guide covering all the bases (in as much capacity as I can give; IANAL, not legal advice, etc.).
The short version, though:
1) Sprint's increasing the Administrative Charge from $0.99/line to $1.50/line. Now, yes, it does state in the Welcome Letter that they can charge up to $1.99/line, but, to me, any change at all still triggers the exemption clause. Previously, reps would just apply a monthly credit to counteract the fee increase, but Legal seems to think that their fine print is going to cover them in this case. Your mileage, of course, will vary, but most reps are no longer waiving ETFs for this change.
2) Sprint's also adding JAMS as a choice of arbitrator in their arbitration clause. This is a change they can't dispute, although many are disputing that it is material. However, there is legal precedent that arbitration clauses are, in fact, material; most reps, though, will either tell you to contact a lawyer or still refuse to help. (It boggles me that Sprint's going to take this to arbitration, when they could have simply grandfathered old contracts and avoided this entire issue.)
My suggestion is to call back until you get a rep who does, and be sure to document as you go along (name and ID of each rep you speak to, how long you're on the call, etc.). The contract is clear; they can make changes to the Terms and Conditions, but you can get out without penalty if you let them know within 30 days.
The short version, though:
1) Sprint's increasing the Administrative Charge from $0.99/line to $1.50/line. Now, yes, it does state in the Welcome Letter that they can charge up to $1.99/line, but, to me, any change at all still triggers the exemption clause. Previously, reps would just apply a monthly credit to counteract the fee increase, but Legal seems to think that their fine print is going to cover them in this case. Your mileage, of course, will vary, but most reps are no longer waiving ETFs for this change.
2) Sprint's also adding JAMS as a choice of arbitrator in their arbitration clause. This is a change they can't dispute, although many are disputing that it is material. However, there is legal precedent that arbitration clauses are, in fact, material; most reps, though, will either tell you to contact a lawyer or still refuse to help. (It boggles me that Sprint's going to take this to arbitration, when they could have simply grandfathered old contracts and avoided this entire issue.)
My suggestion is to call back until you get a rep who does, and be sure to document as you go along (name and ID of each rep you speak to, how long you're on the call, etc.). The contract is clear; they can make changes to the Terms and Conditions, but you can get out without penalty if you let them know within 30 days.