cannot access internet in some apps.

[Chalanthorn Chanmathikornkul]

I have internet. I can access internet but not in some apps.

 

[Hey I Tried]

Need a bit more info. Android version, rooted or non rooted. If it was rooted before, was KNOX tripped?
What country are you in?

Aside from the app you posted the screenshot, what other apps aren't working?

If that is the MySamsung app found in the play store, it states that it is only available South East Asia and Oceania. If you managed to get it loaded on your phone, it won't work anyways.

 

[Chalanthorn Chanmathikornkul]

I use the Asian version. I didnt root and it happens it other apps too. Like samsung themes and samsung pass. Or Fildo. Clear data and reinstall does not work. But when I do a soft reset everything works.

 

[Chalanthorn Chanmathikornkul]

I found that some apps that I didnt open in a while will not access the internet

 

[Hey I Tried]

Maybe try going into your Backup and Restore, and run a Reset Network Settings.

After that, reboot into recovery and try to manually clear your cache.

 

[Hey I Tried]

The app list you gave all have SSL, secured connection, enabled.
This sounds strange, but I have had this at my house, at random times.
Rebooting my router and broadband modem clears it.

 

[Chalanthorn Chanmathikornkul]

Maybe try going into your Backup and Restore, and run a Reset Network Settings.
//uploads.tapatalk-cdn.com/20170319/5a717fdbbc31e6c2cb01a265d5b2424f.jpg

After that, reboot into recovery and try to manually clear your cache.

Thanks! It works! I contact the customer support and they tell me to factory reset every time.

 

[Hey I Tried]

Thanks! It works! I contact the customer support and they tell me to factory reset every time.

I'm glad that helped.

But, just remember that customer support is just giving you the information that Samsung tells them to give.
Factory reset will eliminate most issues customers call in about, and instead of taking the time to troubleshoot, suggest a network reset, etc, they just go straight for the nuclear right away.

 

[Chalanthorn Chanmathikornkul]

Well... It happens again with other unopened app for a long time.

 

[LineKill]

Are you using Marshmallow 6.0.1 or Nougat 7.0?

 

[Chalanthorn Chanmathikornkul]

Android 7.0

 

[LineKill]

Try this. Go to Settings > Device maintenance > Battery > 3 dots in upper right > Advanced settings > App power monitor and turn off Put unused apps to sleep. Then restart your phone. See if that corrects the issue.

 

[LineKill]

Also, after you restart go back to > Device maintenance > Battery and scroll down to the bottom. Right above unmonitored apps tap on sleeping apps. Start all of those sleeping apps until you have no sleeping apps. Then restart your phone.

 

[LineKill]

Here is one last thing you can do. Go to Device maintenance > Storage > Internal storage > Cached data > CLEAR.

 

[Chalanthorn Chanmathikornkul]

Is this a known issue?

 

[LineKill]

Is this a known issue?

Not that I am aware of.

 

[LineKill]

A factory reset would more than likely fix it, but I understand you are trying to avoid that.

 

[Dmitry_N]

Hi guys,
Exactly the same problem here after receiving the latest 100 MB OTA a couple of weeks ago (S7 Edge, Nougat, not rooted).
Chalanthorn Chanmathikornkul,
Have you finally sorted the issue? Did you have to hard reset?

 

[Chalanthorn Chanmathikornkul]

I have just done a hard reset.

 

[LineKill]

I have just done a hard reset.

Other than fixing your problem how has your phone been after doing a reset?