Cannot restore chat history on Whatsapp after Re-Install!

[Android Central Question]

I got prompted to re-install Whatsapp on my Android (Android 9) phone this morning.
Before I did so I saved a backup locally on my phone.

After re-install I got asked for my phone number and then the username.
After I entered I was moved to the chat window.. howaver all my past chats are going. There are just empty group entries.

When I read the FAQ of Whatsapp it only mentions that upon re-install I would be prompted to restore my chat history, however this hasn't happened.

Can anybody help?

thanks,

 

[mustang7757]

I got prompted to re-install Whatsapp on my Android (Android 9) phone this morning.
Before I did so I saved a backup locally on my phone.

After re-install I got asked for my phone number and then the username.
After I entered I was moved to the chat window.. howaver all my past chats are going. There are just empty group entries.

When I read the FAQ of Whatsapp it only mentions that upon re-install I would be prompted to restore my chat history, however this hasn't happened.

Can anybody help?

thanks,

Hi , if you can register a account here , me or other members be happy to assist.

I'll provide a link to register so you can communicate here.https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[Rukbat]

Contact android@support.whatsapp.com and ask for assistance. It's their app, so they'll know. (Give them the make and model of your phone and the version of WhatsApp.)