Cannot sync apps with servers

[sfcIII]

I have a new phone and transferred all apps and settings over from the old one. With the old phone, I was able to sync the apps with email and Facebook servers. On the new phone, when I delete or make changes, those actions are not carried over to the desktop sites. What could be wrong?

 

[Annie_M]

Hello and welcome! I'm sorry you're having this issue. So that we can better help you, please clarify which device are you referring to. Also, in order to continue participating in this conversation, you may want to consider registering for an account here on Android Central. If you're interested in registering for an account, you'll find instructions here: https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[B. Diddy]

Welcome to Android Central! Which phone? Any power-saving or data-saving modes turned on? Are you using a VPN?

 

[sfcIII]

Done

 

[sfcIII]

Hello and welcome! I'm sorry you're having this issue. So that we can better help you, please clarify which device are you referring to. Also, in order to continue participating in this conversation, you may want to consider registering for an account here on Android Central. If you're interested in registering for an account, you'll find instructions here: https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

Transferred from Galaxy Note 4 to Samsung A50 with all the latest app and OS upgrades. The Note synced without any issues.

 

[B. Diddy]

I made you the owner of the original guest post to make it easier for you to find.

Did you see my question above?

 

[sfcIII]

I will check the power-saving but no data-saving for sure. Not using VPN.

 

[sfcIII]

Thanks. I replied back to you.

 

[sfcIII]

Transferred from Galaxy Note 4 to Samsung A50 with all the latest app and OS upgrades. The Note synced without any issues.

 

[B. Diddy]

Just to be clear, you're talking about the Facebook app (and not the mobile website) and your Email app? Do other apps not sync properly?

Go to the Settings>Accounts menu. Are there any sync errors reported there?

 

[sfcIII]

I am looking at the Manage accounts page. There are several apps listed. I have email apps and a Facebook app. At the bottom of the page, I see Auto sync data, which is set to on.

 

[B. Diddy]

See if it also happens in Safe Mode: www.samsung.com/us/support/answer/ANS00062983/

You'll only be able to test preinstalled apps, but this should include the Email app.