I have had a Kindle Fire HD 8.9" for 6+ years and it has served me very well - until today.
Normal operation: When I first power ON, the UNLOCK screen shows and I swipe to unlock; no password or PIN required.
Now: When the UNLOCK screen shows, I swipe and nothing happens. I know the touch screen is active, since I am able to shut down by responding to on-screen prompts .
I have tried the shutdown "reset" procedure by holding down the Power button, a couple ways: 40 seconds while holding Volume Down button, and 40 seconds without holding the Volume button.
Suggestions?
Normal operation: When I first power ON, the UNLOCK screen shows and I swipe to unlock; no password or PIN required.
Now: When the UNLOCK screen shows, I swipe and nothing happens. I know the touch screen is active, since I am able to shut down by responding to on-screen prompts .
I have tried the shutdown "reset" procedure by holding down the Power button, a couple ways: 40 seconds while holding Volume Down button, and 40 seconds without holding the Volume button.
Suggestions?