cannot unlock Kindle Fire HD 8.9

[jsfrisbie]

I have had a Kindle Fire HD 8.9" for 6+ years and it has served me very well - until today.
Normal operation: When I first power ON, the UNLOCK screen shows and I swipe to unlock; no password or PIN required.

Now: When the UNLOCK screen shows, I swipe and nothing happens. I know the touch screen is active, since I am able to shut down by responding to on-screen prompts .

I have tried the shutdown "reset" procedure by holding down the Power button, a couple ways: 40 seconds while holding Volume Down button, and 40 seconds without holding the Volume button.

Suggestions?

 

[mustang7757]

Hi, welcome!
Factory reset in recovery

 

[B. Diddy]

Welcome to Android Central! The steps to reach Recovery Mode are here: https://www.howtoreset.org/amazon-kindle-fire-hd-8-9/

 

[jsfrisbie]

Thanks to mustang7757 and B. Diddy for the quick responses and suggestions. Well, it seems I have a couple problems. I could not get past the Unlock screen to even get to the Settings menu. I finally got past the Unlock screen by holding down on the Lock for several seconds; it then responded. So, once I got in I was able to open a game [slowly, not very responsive] but am not able, no matter what I try, to swipe down and get to Settings. Suggestions for that? I did another Soft Reset but that did not help.

 

[mustang7757]

Thanks to mustang7757 and B. Diddy for the quick responses and suggestions. Well, it seems I have a couple problems. I could not get past the Unlock screen to even get to the Settings menu. I finally got past the Unlock screen by holding down on the Lock for several seconds; it then responded. So, once I got in I was able to open a game [slowly, not very responsive] but am not able, no matter what I try, to swipe down and get to Settings. Suggestions for that? I did another Soft Reset but that did not help.

Hi , no problem

Try this to do factory reset

https://youtu.be/KCNfGf7OMO4

 

[jsfrisbie]

Thanks for the tip, but NoGo. It just keeps rebooting to the Unlock screen. Seems like it might be hopeless?

 

[mustang7757]

Thanks for the tip, but NoGo. It just keeps rebooting to the Unlock screen. Seems like it might be hopeless?

Where u able to get in recovery option?

 

[jsfrisbie]

Sorry - I forgot to mention that part. No I was not. When I did the Soft Reset [repeatedly], it just booted up normally to the Unlock screen, not into Recovery mode.

 

[mustang7757]

Sorry - I forgot to mention that part. No I was not. When I did the Soft Reset [repeatedly], it just booted up normally to the Unlock screen, not into Recovery mode.

I'm not sure i can suggest anything more

 

[jsfrisbie]

OK - Well, thanks for the suggestions you gave. I wonder if there is something where, if it is opened up, a couple strategic contacts could be shorted. Just a random idea. . . .

 

[mustang7757]

OK - Well, thanks for the suggestions you gave. I wonder if there is something where, if it is opened up, a couple strategic contacts could be shorted. Just a random idea. . . .

If you like maybe take look at xda forums see if any tips over there might help

 

[jsfrisbie]

Thanks - I will try that.

 

[mustang7757]

Thanks - I will try that.

Welcome, keep us posted if you find anything.