Cannot unlock my phone because "Unfortunately Samsung Keyboard stopped working", can you help?

[BrooklynBeddingcom]

Re: Cannot unlock my phone because "Unfortunately Samsung Keyboard stopped working", can you help?

This happened to me and I actually was able to fix it. I opened up the emergency call screen and pulled down my top screen from the top bar. I had my energy saving on and I pushed on that icon and my password screen opened up again but this time there was a little keyboard next to it I pushed on that keyboard and changed from Samsung keyboard to Swype and was able to unlock my phone and now everything seems to be working properly

 

[enrushka]

Re: Cannot unlock my phone because "Unfortunately Samsung Keyboard stopped working", can you help?

I use a samsung Galaxy ace 4 neo- type phone i couldn't unlock coz the keyboard was not working.... i tried holding all my buttons i didn't see any option either.... the only option i saw was something about updating my os with odin.... please I need help

 

[Mike Tan3]

Re: Cannot unlock my phone because "Unfortunately Samsung Keyboard stopped working", can you help?

Hello Guys,

I had exactly the same problem with my Samsung S7 and I was able to solve this and hopefully this can benefit you guys. Here is what I did.

Since the phone keyboard was not popping up and the unit keeps rebooting what I did was to attach an external keyboard via micro usb slot. Once the screen asks for your password use the keyboard to immediately input your password. If you have logged in immediately go to settings and TURN OFF your security settings meaning turn off the fingerprint or password of your unit or the swipe method. As in put your phone to have no security whats so ever. If your phone becomes stable already meaning it doesn't do the endless rebooting and heating up. Go to the last application that you installed and delete it or uninstall it via settings. Next go to general management then go to reset look for reset settings and when your ready press reset settings. This will make your device go to the original factory default setting without wiping your data. That's it once the phone reboots it should be normal again. If this does not work then your last option is to go to factory reset.

I was really happy that just resetting the phone to factory default setting was able to make my phone normal again. Actually it now runs faster. The best part is that my data was still intact! I hope this help guys good luck!