Cant connect M400 with S7 after july security update

[Thomas muggerud]

Hello

As title says, i cant connect my Polar M400 too my S7 after the july security update. It work fine before the update
Is there something in that release that i have too check \ uncheck?

Contacting samsung support is like beliving in santa....

Sorry for the nice spelling..

Hope for some help in here, couldnt find anyone else have that same problem in the forum

 

[B. Diddy]

Welcome to Android Central! Have you already tried forgetting the Polar device, then going through the pairing process again?

 

[Thomas muggerud]

Thank you
Yes, i remove it from the phone
Tried software reset and hardware reset on the clock
The phone Find the clock, but cant communicate with it

 

[B. Diddy]

And just to be sure, you followed the steps in the manual? http://support.polar.com/e_manuals/M400/Polar_M400_user_manual_English/manual.pdf

 

[Thomas muggerud]

Yes, dont know how many times i have been Reading that manual
Also removed the app and reinstalled it

 

[B. Diddy]

Try wiping the cache partition on the phone: https://support.t-mobile.com/docs/DOC-24999

 

[Thomas muggerud]

Thank you so much
All works again now Samsung support............

 

[B. Diddy]

Great! Are you saying that Samsung support helped you fix things? What finally got it to work again?

 

[Thomas muggerud]

No, you had the solution
Still waiting for answear from samsung...
Polar wanted the clock in for service....
Thanks was to You