Can't download apps from Android Market

[Nic]

I bought the wife the Hero which she absolutely loves.

Her issue is, whenever she attempts to download a app from Android Market, it never finishes. It is constantly stuck in "starting download" and never gos any further. I had her check her in "my downloads" and theres nothing listed. I am very unfamiliar with Android. Any help is greatly appreciated. Thanks.

 

[TonyTurboII]

Does she have a Gmail account? If so, did she set it up on the phone?

 

[Nic]

Thanks for the reply. Apparently< she was running on wifi. I had her turn it off and she could download fine. Thanks again.

 

[Fantasia Kyei Baffour]

After i reset my phone icant dowmload any apps.it said download unsucessful