Can't download Microsof "Your Phone Companion"

[Roger Blair]

I just received a ZTE Quest phone. I'm trying to tether (if that's the right word) it to my Windows laptop. When I run the laptop program, it gives me an address where I can download the Android component. When I try the download, the page says "Installed," but I can't find it in my app drawer, so I suspect that it hasn't installed. How do I get it to download?

 

[joeldf]

I just received a ZTE Quest phone. I'm trying to tether (if that's the right word) it to my Windows laptop. When I run the laptop program, it gives me an address where I can download the Android component. When I try the download, the page says "Installed," but I can't find it in my app drawer, so I suspect that it hasn't installed. How do I get it to download?

I'm not sure how it works on other phones. I have it on my Samsung, but Samsung is actually working with Microsoft to integrate the services.

However, it doesn't show up as an app on my phone either. It's a service that I have to go though Settings to get to. It's called "Link to Windows", and you sign in with a Microsoft account so that "Your Phone" on the PC, signed in with the same account, can connect to it.

 

[Roger Blair]

joeldf, I looked under Settings, but couldn't find anything that looked like it. What next?

 

[Roger Blair]

joeldf, the app's installed, but it doesn't display my current phone--only my previous one. How do I make the app recognize the phone it's running on?

 

[joeldf]

The more I look, it seems that "Your Phone" only supports Samsung phones.

Everywhere I look, they say it's for "your Android device" , but when I look up supported devices, it's s long list of only Samsung phones and MS's own Surface Duo.

Was your last device a Samsung?

 

[Roger Blair]

No. It was a ZTE Prestige 2, model N9136, and it connected without problems.

 

[joeldf]

Well, I'm at a loss. Sorry I can't be more help.

Someone around here must know more about it.

 

[B. Diddy]

Does this come up in your Google Play Store app? https://play.google.com/store/apps/details?id=com.microsoft.appmanager&hl=en_US&gl=US

 

[mustang7757]

I think this a Samsung feature

 

[Roger Blair]

B. Diddy, it doesn't appear in my Play Store. Strange--it worked on my old zte phone.

 

[mustang7757]

B. Diddy, it doesn't appear in my Play Store. Strange--it worked on my old zte phone.

It could be Microsoft has changed that since Last time from your previous device.

 

[B. Diddy]

I agree with mustang7757 -- Windows has gone through a number of significant updates over the past couple of years, so what worked on your old phone is likely pretty different now.

 

[joeldf]

Re: Can't download Microsof "Your Phone Companion"

@Roger Blair ,

I looked up a bit more, and the "Your Phone Companion - Link to Windows" app is supposed to be for any phone. What the Play Store says is that the Surface Duo and Samsung phones already have it.

Strange that you don't see it in the Play Store.

Have you looked to see if it was installed from your earlier attempt by checking the App list in Settings? It might just be called "Link to Windows Service" .

Apparently the only to access it, if it did install, is to use the pulldown quick settings. There should be a "Link to Windows" button.

That's all I got.

 

[mustang7757]

Re: Can't download Microsof "Your Phone Companion"

@Roger Blair ,

I looked up a bit more, and the "Your Phone Companion - Link to Windows" app is supposed to be for any phone. What the Play Store says is that the Surface Duo and Samsung phones already have it.

Strange that you don't see it in the Play Store.

Have you looked to see if it was installed from your earlier attempt by checking the App list in Settings? It might just be called "Link to Windows Service" .

Apparently the only to access it, if it did install, is to use the pulldown quick settings. There should be a "Link to Windows" button.

That's all I got.

Have you seen my screen shot?

 

[joeldf]

Re: Can't download Microsof "Your Phone Companion"

Have you seen my screen shot?

I did. I found that same list and mentioned it earlier. But MS has online information about how to use it for any android phone, so it's a bit confusing. It actually says it's different for the Surface Duo and Samsung phones as the service is installed with the OS.

 

[mustang7757]

Re: Can't download Microsof "Your Phone Companion"

I did. I found that same list and mentioned it earlier. But MS has online information about how to use it for any android phone, so it's a bit confusing. It actually says it's different for the Surface Duo and Samsung phones as the service is installed with the OS.

I didn't see MS online just was reading what was in play store under it's description