Can't get to the "answer phone call" screen - S22+

[Jimmy_W]

Oftentimes, my phone rings while I using my phone, but the incoming call screen does not open automatically (to the screen with the red and green icons), and I can't figure out how to answer those calls. However, I have the YouMail spam protection app running to filter my calls, so perhaps this is the cause. Thanks.

 

[EnthalpiousKitten]

Oftentimes, my phone rings while I using my phone, but the incoming call screen does not open automatically (to the screen with the red and green icons), and I can't figure out how to answer those calls. However, I have the YouMail spam protection app running to filter my calls, so perhaps this is the cause. Thanks.

Try uninstalling the spam filter and see if that fixes it

 

[B. Diddy]

Yeah, I think I've seen issues arise with YouMail in other threads as well.

 

[B. Diddy]

FYI, I merged your duplicate threads.

 

[mustang7757]

[Moved this to the s22 Forum]

 

[monkeycsk]

it happened to me a few times and i do not have YouMail installed. the phone rang, but nothing was showing on the screen for me to answer the call.

 

[B. Diddy]

it happened to me a few times and i do not have YouMail installed. the phone rang, but nothing was showing on the screen for me to answer the call.

Any other 3rd party apps that might affect calls, like TrueCaller?

 

[monkeycsk]

Any other 3rd party apps that might affect calls, like TrueCaller?

well, i do have a 3rd party phone app, but no trueCaller.

FYI...i use the CallBlocker - Phone app which is the only app i know to answer & hang up the call for (1) numbers in my black list and (2) callers not in my contact. this is a great app because the spam calls never go to VM.

 

[B. Diddy]

It's worth temporarily uninstalling it, in case it's causing the problem.

 

[mustang7757]

If your using stock phone app go in the settings of the phone app and choose how it will display and another thing you pull your notifications panel down it will bring it up to interact with it

 

[mustang7757]

I would also uninstall youapp spam detection, you should have a built-in spam protection in the phone app settings

 

[Laura Knotek]

Does this happen if you use the regular phone voicemail instead of Youmail?

 

[J Dubbs]

Yeah I was going to suggest the OP swipe down on his notifications tray when the call is ringing in, the answer option could be in there, depending on settings and the app your using, like Mustang suggested