Can't play audio on Moto z2 play

[Android Central Question]

It just happened today. I can hear notifications and alarms, but when I try to listen a whastapp audio it won't play. Also, when I put on music, audio plays for a second and then stops the song. I can't listen to people speaking on the phone either, unless I put it in loudspeaker. Everything works except for the reciever and the audio. I already tried to reset the phone and nothing happened

 

[B. Diddy]

Welcome to Android Central! Does this also happen in Safe Mode? https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/119017/p/30,6720,10215. You'll only be able to test preinstalled apps in Safe Mode.