Can't register finger prints

[mysamsungs7e]

I don't use it. But it's weird it's not working.

 

[mary beth hale]

Could you be more specific?

 

[mysamsungs7e]

it won't recognize my fingerprints when I try to register them

 

[mary beth hale]

Oh I see... Won't even recognize when you try to register them. Stumped on that one. Maybe try settings>apps>fingerprint>storage>clear cache/data>reboot phone and try again?

 

[msndrstood]

If your fingers are dry it will not register the finger prints. I've been having that problem for about a week. I wet my fingertip with water and then dry it off and it works.

 

[fabris40]

Mine just don't register period, it's just the way my skin is, it never worked on any other phones I have ever had!!!
I am just using the Iris recognition method, it works without fail.

 

[billykac]

Mine just don't register period, it's just the way my skin is, it never worked on any other phones I have ever had!!!
I am just using the Iris recognition method, it works without fail.

Ditto for me. Fingerprint recognition on any phone over the years is a total fail for me. I think it's my terminally dry skin.

Iris recognition is awesome.