cant reset or bypass android man on mx8

[AC Question]

so my mx 8 android box was working great and put it on now its saying unfortunately,ipremotecontrl has stopped and i cant see to bypass this at al so i tried factory reseting but it only goes to green android man doesnt give me the option of any sort of reset and android man just stays there any help at all kids are lost without the cartoons .

thanks in advance
rachel