Can't return my phone!!

[Tom S.]

Am not sure about "debit cards", however, you should check with your bank. And sure they contracted with Visa or Mastercard. In theory, you might be able to "contest" the charge against your card. Never tried it with a debit card, only with a "credit" card. What happens, is you file a compaint against the company via your bank (because of a bad product under warranty that the business refuses to take back), the bank pulls the money back from the business, until some resolution is made.

Rule number 1, keep all documentation of correspondence from the offending company, dates, names, etc.

I know AMEX gives you a 90 day period of if you break it they replace it for free. I think they also have it that if a company won't take back a product within 90 days. The buy it from you. It may be 60.
Call your credit card/debit company and tell them the situation. See if they can help. AMEX doubles the warranty up to a year too.
I always buy all electronics with AMEX.

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[btgrave]

Agreed trust me I had Verizon a few years back and trying to get a replacement phone was a nightmare!

I'd seriously even go back to the same store and talk to a different worker. Don't even mention the "damage" just tell them what the deal is and tell them the "damage" has NOTHING to do with the issues the phone is having. If they don't help you then tell them to have a good day and you will be contacting the BBB about them.

I find that staying calm and being nice gets you a lot further than being rude and short with them. Kindness kills and gets you what you want. When I got the Atrix I called customer service to actually cancel service and they asked me what they could do to keep me. I said give me a full upgrade right now and I'll stay just thinking its worth a shot and they wouldn't do it. The rep said ok what phone do you want. A few minutes later my phone was paid for and getting ready to be shipped. They also even took a lot of money off my current bill for whatever reason haha. Worked out pretty good for me!

werd.

I called customer service a while back to get rid of a charge that I accidentally purchased, and the guy was so nice, he told me he'd do me one better and told me that my bill for the month was now $0 LOL. I was like whoaaaaaaaaaaaaaaa I'll just take it and move on

 

[audi#AC]

Agreed trust me I had Verizon a few years back and trying to get a replacement phone was a nightmare!

I'd seriously even go back to the same store and talk to a different worker. Don't even mention the "damage" just tell them what the deal is and tell them the "damage" has NOTHING to do with the issues the phone is having. If they don't help you then tell them to have a good day and you will be contacting the BBB about them.

I find that staying calm and being nice gets you a lot further than being rude and short with them. Kindness kills and gets you what you want. When I got the Atrix I called customer service to actually cancel service and they asked me what they could do to keep me. I said give me a full upgrade right now and I'll stay just thinking its worth a shot and they wouldn't do it. The rep said ok what phone do you want. A few minutes later my phone was paid for and getting ready to be shipped. They also even took a lot of money off my current bill for whatever reason haha. Worked out pretty good for me!

Lucky for you. I just really don't know what else to do i was nice and everything for unfortunate i live in a small city where there is only 1 at&t store. The sad part it is that they said they would take the phone, but the warranty department could be the ones that charge the fee for the small nick. ohh and also they said that if it was to work out they would give me a refurbish phone. I told the lady that it wasn't fair for me to get a refurbish phone when i actually bought a brand new phone, not a refurbish one. you know even if they just fix the phone i don't need a new one just fix my damn phone. it's really a rip off. i'm waiting on a buddy that is a manager at a different store hopefully he could help me out more. He is on vacation that's just how my luck goes.