Can't swipe down or hit the lower buttons

[andyandrew2006]

Ok, so I noticed that when I got another g8 phone, that came with Android 10, that I can't swipe down or hit any of the home keys while on a call. How do I change that to where I can?

 

[mustang7757]

Hi, you try swipe up?

 

[B. Diddy]

Are you using full gesture navigation, or are you still using the navigation buttons?

 

[andyandrew2006]

On a phone call I try and swipe down and I can't. I try and hit the back button and nothing, try and hit the home button nothing. It's like it's locked and something is preventing me from accessing anything else.

 

[andyandrew2006]

Are you using full gesture navigation, or are you still using the navigation buttons?

The buttons on the bottom of the screen. Overview, back, and home. Also can't swipe down. It's like it's locked or something.

 

[Casualballer]

The buttons on the bottom of the screen. Overview, back, and home. Also can't swipe down. It's like it's locked or something.

I haven't had this problem. Try using the fingerprint scanner to bring down the notification panel.

 

[B. Diddy]

So this happens when you're in a call, speakerphone is off, and you've taken the phone away from your ear, correct? Is the screen properly turning off automatically when you put the phone against your ear?

 

[mustang7757]

On a phone call I try and swipe down and I can't. I try and hit the back button and nothing, try and hit the home button nothing. It's like it's locked and something is preventing me from accessing anything else.

So how do you end up getting out of it ?

 

[andyandrew2006]

I haven't had this problem. Try using the fingerprint scanner to bring down the notification panel.

I've tried and doesn't make a difference.

 

[andyandrew2006]

So this happens when you're in a call, speakerphone is off, and you've taken the phone away from your ear, correct? I the screen properly turning off automatically when you put the phone against your ear?

It doesn't matter if the speakerphone is on or off. Like if I'm listening to something on Bluetooth at home I can't turn off Bluetooth until the call has ended. Or I could just turn it on speaker but not just normal and can't do anything.

 

[andyandrew2006]

So how do you end up getting out of it ?

Wait til the call ends. That's why it's frustrating and just want this fixed.

 

[mustang7757]

Wait til the call ends. That's why it's frustrating and just want this fixed.

Ok...try resetting the phone app by long pressing it then tap info , scroll to storage and clear data,cache,force stop it

 

[andyandrew2006]

Ok...try resetting the phone app by long pressing it then tap info , scroll to storage and clear data,cache,force stop it

But I literally just set up the phone. There's not too much on it.

 

[mustang7757]

But I literally just set up the phone. There's not too much on it.

Might be a glitch in the app , I would try it see what happens

 

[B. Diddy]

Did you already try Safe Mode? https://www.t-mobile.com/support/devices/android/lg-g8-thinq/safe-mode-lg-g8-thinq. Even though you just set up the phone, it's still worth testing in Safe Mode.

 

[andyandrew2006]

Did you already try Safe Mode? https://www.t-mobile.com/support/devices/android/lg-g8-thinq/safe-mode-lg-g8-thinq. Even though you just set up the phone, it's still worth testing in Safe Mode.

Tried it and doesn't work.

 

[andyandrew2006]

Any solutions yet?

 

[mustang7757]

Any solutions yet?

Did you try my suggestion?

 

[andyandrew2006]

Which app?

 

[mustang7757]

Which app?

Phone app