Can't transfer files from Android phone to PC

[Android Central Question]

I used to be able to plug my phone into my laptop via USB and Windows File Explorer would show the contents of the phone. That no longer happens.
I have also tried to view files on my phone by using Device Maintenance -> Storage and there is supposed to be an Explore button/link but all I see are 5 group of user data (Documents, Images, etc.)
Any help would be appreciated.

 

[B. Diddy]

Welcome to Android Central! Which phone? When you connect to the PC via USB, swipe down the notification panel and tap the USB icon. Make sure MTP or File Transfer is selected. Then see if the device shows up in Windows File Explorer.

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[BrianDD]

Samsung Galaxy S6 Edge+. After connecting the phone to a USB port on the laptop and swiping down, all I see is a charging notification.

 

[bkdodger2]

Samsung Galaxy S6 Edge+. After connecting the phone to a USB port on the laptop and swiping down, all I see is a charging notification.

Are you able to tap the notification ? It should bring up more options to change from charging only to transfer files ..

 

[B. Diddy]

The charging notification is a USB notification, correct? I agree with bkdodger2.

 

[BrianDD]

If I tap the charging notification, it brings up the Battery screen where I can adjust power saving mode, App power monitor, and Sleeping apps. I don't see anything regarding USB or transferring files.

 

[B. Diddy]

Show us a screenshot of what the notification panel looks like when you're connected via USB to the PC: http://forums.androidcentral.com/ge...ide-how-post-screenshots-android-central.html

 

[spARTacus]

Accessing the phone internal storage or the SD card still works fine for me with Samsung A21 on Android10. Able to see all the files using Windows Explorer like normal.

 

[ManiacJoe]

Almost sounds like the USB cable is not data capable and is charging-only.

 

[B. Diddy]

Good point -- try a different cable.