Hey BigRed, was having the same problem loading a driver to my laptop running Vista to connect to the EVOLTE. Googled HTC support, and found a download on their website of HTC Sync that updated my USB driver successfully. Upon plugging in the USB, I choose "Media sync" from the three options and then my laptop recogizes the flash drive on the phone. Find the Music, Music and Picture folders and dragdrop away! Hope that helps.