Can't unlock the screen

[Cheryl83]

Hi,

I just got a Samsung Galaxy S5. I have no idea what I've done with it, but I now cannot unlock/swipe the screen. Whenever I try an "eye" icon comes up at the top. I can't even turn the phone off because nothing happens when I touch the screen.

As I said I only just got the phone so I'm completely clueless about it.

Any ideas what I need to do?

Thanks,
Cheryl

 

[New Member]

Well I wasn't in such situation, but first of all I would wait for my phone to run out of battery. Then I would recharge it and see what will happen. Maybe it isnt advice that you need, but I hope it will help you. Good luck.

Posted via Android Central App

 

[PsychDoc]

Shut the phone down, open the bacl, pull the battery and restart. That usually will take care of these sorts of things.

Sent from my SM-G900V using AC Forums mobile app

 

[Jason Eaton]

The eye is probably from smart stay setting. Long press power button and restart. If that doesn't work pull battery for a little bit.

Posted via Android Central App

 

[Ashley Ramcharan]

I don't know if anyone has experienced this but I have the Galaxy S5 and I have set the finger print lock on and now it does not recognise the alternative password for me to change the screen lock. Any suggestions on what I can do?

Posted via Android Central App

 

[mhunter6378]

I don't know if anyone has experienced this but I have the Galaxy S5 and I have set the finger print lock on and now it does not recognise the alternative password for me to change the screen lock. Any suggestions on what I can do?

Posted via Android Central App

Check post #3 in this thread, see if it helps you
http://forums.androidcentral.com/samsung-galaxy-s5/381333-forgot-my-alternate-password.html

 

[Ashley Ramcharan]

Thank you it worked.

Posted via Android Central App