Can't use stretch to fit feature

[Android Central Question]

Hey guys, I'm having this weird problem that I can't stretch the screen while I'm watching videos on any app. I've already tried to check while in safe mode, clearing the catche and even reset to factory.. what should I do and has anyone seen this issue before?

 

[B. Diddy]

Welcome to Android Central! Which phone, and which apps? Are you certain the videos are HD?

 

[Rukbat]

And are you certain that the app can stretch to fit the entire screen? Some can't.

 

[AmitNzr]

I'm using the note 8 and yes I'm sure the videos are in HD. At the beginning I thought it's just in YouTube but it's also in every other app.

 

[B. Diddy]

How are you trying to stretch to fit? YouTube has a pinch-to-zoom gesture now.

 

[AmitNzr]

Yes. Until now the gesture worked fine now nothing workink

 

[B. Diddy]

Do you have a screen protector on? If so, can you take it off and see if the same thing happens?

 

[AmitNzr]

I don't have screen protector. It's a software issue for sure

 

[B. Diddy]

You could try reinstalling the firmware using Smart Switch: http://www.sammobile.com/forum/showthread.php?t=29914

 

[AmitNzr]

I'll give it a try, thanks