Careful when you trade in a phone with Gazelle to upgrade to the Note 20

[Misterb]

I had a Note 10+. Perfect condition. Was in a good case from minute 1. Gazelle quoted me $365. Fine. I package it up really well, and in fact kept the case on the phone.

I get an email back that my phone has "multiple scratches, and is missing buttons", and that they'll only give me $85. BS. I call their support, and they tell me sometimes the rep mistakenly applies the value to another customer's phone, and that they'll inspect it again.

They get back to me, and now they say it isn't scratched or missing buttons, but the stylus is missing, and the offer is still decreased to $85. I told them if the stylus was missing, it is because the person doing the inspection lost it or it came out in the box in shipping and they didn't notice.

It took a lot of back and forth, but they finally relented and paid me the $365, but geez. What a hassle. Makes me think twice about using Gazelle again.

 

[BigMosley]

I had a Note 10+. Perfect condition. Was in a good case from minute 1. Gazelle quoted me $365. Fine. I package it up really well, and in fact kept the case on the phone.

I get an email back that my phone has "multiple scratches, and is missing buttons", and that they'll only give me $85. BS. I call their support, and they tell me sometimes the rep mistakenly applies the value to another customer's phone, and that they'll inspect it again.

They get back to me, and now they say it isn't scratched or missing buttons, but the stylus is missing, and the offer is still decreased to $85. I told them if the stylus was missing, it is because the person doing the inspection lost it or it came out in the box in shipping and they didn't notice.

It took a lot of back and forth, but they finally relented and paid me the $365, but geez. What a hassle. Makes me think twice about using Gazelle again.

Dang that sucks all the hurdles they put you through. I'll make sure not to sell anything to them in the future. I typically sell and occasionally buy from Decluttr and haven't had any issues.

 

[bkdodger2]

Sorry to hear of hassle .. just curious why you went that way ... Offer seems too low for the Note 10+

 

[Misterb]

Dang that sucks all the hurdles they put you through. I'll make sure not to sell anything to them in the future. I typically sell and occasionally buy from Decluttr and haven't had any issues.

It's really odd. I've probably sold a dozen devices to them over the years, and never had a problem, but this really has made me question using them again if the service has slid like that.

 

[Misterb]

Sorry to hear of hassle .. just curious why you went that way ... Offer seems too low for the Note 10+

It's actually a fair price, when you consider the $500 that the carriers are giving is in the form of a credit every month for two years, and if you upgrade your phone after a year (like I always do), then you forfeit the entire second year of credits... Which means they're really only giving you $250, spread out over monthly credits for a year.

 

[o4liberty]

I had a Note 10+. Perfect condition. Was in a good case from minute 1. Gazelle quoted me $365. Fine. I package it up really well, and in fact kept the case on the phone.

I get an email back that my phone has "multiple scratches, and is missing buttons", and that they'll only give me $85. BS. I call their support, and they tell me sometimes the rep mistakenly applies the value to another customer's phone, and that they'll inspect it again.

They get back to me, and now they say it isn't scratched or missing buttons, but the stylus is missing, and the offer is still decreased to $85. I told them if the stylus was missing, it is because the person doing the inspection lost it or it came out in the box in shipping and they didn't notice.

It took a lot of back and forth, but they finally relented and paid me the $365, but geez. What a hassle. Makes me think twice about using Gazelle again.

That's too cheap for that phone you could of gotten better money at a carrier or best buy.
I just tried gazelle for the same phone they offered 428

 

[SeanD_Colorado]

Sorry to hear of hassle .. just curious why you went that way ... Offer seems too low for the Note 10+

Man that does seem low doesn't it. Samsung was/is offering $650 for the Note 10+ on trade and I have seen them selling on Swappa for $750.

 

[Mike Dee]

Sorry to hear of hassle .. just curious why you went that way ... Offer seems too low for the Note 10+

Yeah, for 365 a lot of people here would buy it as a trade in torwards a Note 20 Ultra.

 

[Misterb]

That's too cheap for that phone you could of gotten better money at a carrier or best buy.

See my post right above yours. We were probably typing at the same time

 

[Misterb]

That's too cheap for that phone you could of gotten better money at a carrier or best buy.

Also, I've learned to never Pre-order another phone from Best Buy. Talk about a debacle.

 

[bkdodger2]

It's actually a fair price, when you consider the $500 that the carriers are giving is in the form of a credit every month for two years, and if you upgrade your phone after a year (like I always do), then you forfeit the entire second year of credits... Which means they're really only giving you $250, spread out over monthly credits for a year.

Yes I never go the carrier way on credits agree ... I would accept the BestBuy trade in value like I've done before or sell on Swappa ., Mint condition Note + going for about $600 on Swappa .. I know some people don't like having to sell ... Understand

 

[bkdodger2]

Man that does seem low doesn't it. Samsung was/is offering $650 for the Note 10+ on trade and I have seen them selling on Swappa for $750.

Yeah trade in $650 plus you save on taxes ... I took the less price for the Fold 2 of $500 on it bc I didn't want to sell since it's almost around what I would get back after paypal and shipping ...

 

[recDNA]

Sorry to hear of hassle .. just curious why you went that way ... Offer seems too low for the Note 10+

I wouldn't trade in my Note9 for only $365!

 

[Mike Dee]

It's actually a fair price, when you consider the $500 that the carriers are giving is in the form of a credit every month for two years, and if you upgrade your phone after a year (like I always do), then you forfeit the entire second year of credits... Which means they're really only giving you $250, spread out over monthly credits for a year.

Not if you order through Samsung though. Also I think they sell for more on Swappa.

 

[Misterb]

I'll have to check out this Swappa place it sounds like

 

[DSMpowerhousegroup]

I had a Note 10+. Perfect condition. Was in a good case from minute 1. Gazelle quoted me $365. Fine. I package it up really well, and in fact kept the case on the phone.

I get an email back that my phone has "multiple scratches, and is missing buttons", and that they'll only give me $85. BS. I call their support, and they tell me sometimes the rep mistakenly applies the value to another customer's phone, and that they'll inspect it again.

They get back to me, and now they say it isn't scratched or missing buttons, but the stylus is missing, and the offer is still decreased to $85. I told them if the stylus was missing, it is because the person doing the inspection lost it or it came out in the box in shipping and they didn't notice.

It took a lot of back and forth, but they finally relented and paid me the $365, but geez. What a hassle. Makes me think twice about using Gazelle again.

I won't use them again. They did this to me and I keep my phones like new.

 

[Misterb]

I won't use them again. They did this to me and I keep my phones like new.

Never again. You'd think with all these carriers now taking away business from them, by accepting trade ins, that they'd run a tighter ship and treat the dwindling remaining customers right.

 

[DSMpowerhousegroup]

Never again. You'd think with all these carriers now taking away business from them, by accepting trade ins, that they'd run a tighter ship and treat the dwindling remaining customers right.

True. I don't have an issue with them offering a wholesale type price. I mean, I understand they have to make money. But when the initial offer is a wholesale price and then they try to lower it even more once the device is in hand, it just feels planned. My device didn't have a blemish. I don't doubt that they do this to everyone.

 

[tlc264]

Before sending a trade in , take picks of the phone or tablet. Video of the unit booting up and video of you packing it to ship out. I have been lucky so far but I have heard the stories so this is what I do now.

 

[Nostromo79]

It's inexcusable for them to have put you through the wringer like that. Thank you for giving a heads-up to everyone.