Cerberus not working after Kitkat update

[jim2112]

I use Cerberus as a phone protection app and it has always worked well. After the Kitkat update it no longer connects. Anyone here use the app and found a solution? I am not rooted but may consider it in the future since it makes cerberus more secure with more options.

I keep getting "Problem communicating with your device" message when I try to connect.

 

[jim2112]

Cerberus still not working after KitKat update. Anyone use it, and if not, does anyone recommend another app for finding your phone, securing it, etc. ?

 

[anon8380037]

Android Device Manager is great. Lookout include it in I think the paid version of it's Anti Virus.
I think there are many that do that.

Sent from my SM-N9005 using Tapatalk Pro

 

[donc13]

Cerberus still not working after KitKat update. Anyone use it, and if not, does anyone recommend another app for finding your phone, securing it, etc. ?

Did you contact Cererbus?

Sent from my Note 3 via Tapatalk

 

[jim2112]

No, I did not contact Cerebus. I thought maybe it would be corrected by a future update. I also figured that you can have more than one on the phone and I put another one on the phone for times when one app is not functioning. This function is too important to have an app not work every now and then.

 

[jim2112]

I solved my cerebus problem and it is now working great. I did a few things so I'm not sure which exactly cured it.
I went into accounts> google and cleared out the cache. I don't know if it helped but I did it.

Edit: I'm just leaving this solution in the post. My girlfriends phone had the exact same problem, and I only performed this step which did solve the problem.

When I logged into my cerebus account, I noticed I had 3 devices listed when there should only be 2. Originally when I added my Note3 to the devices list I renamed it with the rename option on the dashboard. I figured in a time of crisis if I had 5 devices in the account it would be nice to recognize which one I was trying to log into by name rather than long numbers. I had renamed mine "Jim's note 3" but the N900 123456 type number was listed as a separate account. The account that was listed only by the device numbers worked fine. I deleted the renamed account "jims note 3" and the numbered account continued to work fine. I then renamed the numbered only account to "jim's note 3 and it still works fine. I did install the android device manager and will keep it as a secondary should cerebus ever have a problem, the ability to locate the phone is too important not to have a backup way to do it. I hope this helps anyone else that may have had a similar problem.