Connection from phone to computer constantly crashes: Can't download photos from phone

[JCVPhoto]

HELP

My computer will NOT maintain a connection with my Galaxy S5. I have the phone connected by USB cable. I have tried three different cables in four different USB ports but no love.

I can see - briefly - the phone in My Computer, but it crashes immediately. Occasionally, I can get to the DCIM folder and then Camera within, but I cannot offload any photos to my computer; the connection crashes almost immediately. SO frustrating.

Same issue with photos on my miniSD - can see them occasionally, but cannot download without removing the card and connecting it directly to the computer, so obviously this is a phone issue, not a computer issue.

I have Lightroom and Adobe Bridge (links to PhotoShop) both loaded and both current (Creative Cloud versions).

Is there a software update I'm missing or something?

Had exactly the same problem with my Galaxy S2...

C

 

[anon(5600632)]

Have you double checked the driver installed on your computer? Have you tried using Samsung Kies?

 

[JCVPhoto]

Yes, to both your questions and no, neither provided a solution.

Thanks.

 

[Kelly Kearns]

Well first you need to try and uninstall Kies and the drivers and reinstall it.

If that doesn't work, then Samsung can usually help you on the phone or on live chat support.

 

[cardboard60]

Email them to your computer

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