Contact Numbers Showing Instead of Names

[GreedyAdam91]

Hey Guys
I have been having issues with my Galaxy Note 4 on Rogers. It is not synching my Gmail contacts with my phone anymore. I have tried battery pulls, sync all, it does everything but my contacts.

My contact names are not showing, it is just the numbers in texts. It is only happening to a select number of people but it's like my family and close friends. I don't know why it is not working.

I have cleared message data, deleted the conversation and restarted it. I have the latest Lollipop OS for it but I don't know what else to do. I really hope I can rely on the help of the Reddit Android Community to help out! It keeps saying synch fail and I do not know what else to do without having to re-add everyone but then I would have a number of duplicates in Gmail.

 

[anon(5600632)]

Have you checked to make sure that all contacts on the phone are saved to your gmail account and not to the phone's local storage? I'm not certain how Samsung currently handles this across different versions of Android, but it used to be a frequent confusion with both contacts and calendars. It would be buried in the settings menu of the Contacts app.

 

[GreedyAdam91]

Yes, they are all saved to Gmail because I have pictures, emails and all other information for them. I don't know what on earth is going on and it is so frustrating. Settings menu in contacts...? What would I do?

Have you checked to make sure that all contacts on the phone are saved to your gmail account and not to the phone's local storage? I'm not certain how Samsung currently handles this across different versions of Android, but it used to be a frequent confusion with both contacts and calendars. It would be buried in the settings menu of the Contacts app.

 

[anon(5600632)]

Try creating a new contact on the phone - see if there is a menu anywhere asking where you want to save the contact - its hard to explain, but it really sounds like, for whatever reason, it saved certain phone numbers in the device memory and it's looking there instead of google contacts. This thread might help explain it better than I can.

http://forums.androidcentral.com/sa...change-default-location-storing-contacts.html

 

[GreedyAdam91]

I always save to Gmail but for some reason, they suddenly just went away. I did not change anything for this to happen. It just happened out of the blue unfortunately. It is beyond frustrating. Even when I plug the phone in, nothing. Synching works for everything except for Contacts.

Try creating a new contact on the phone - see if there is a menu anywhere asking where you want to save the contact - its hard to explain, but it really sounds like, for whatever reason, it saved certain phone numbers in the device memory and it's looking there instead of google contacts. This thread might help explain it better than I can.

http://forums.androidcentral.com/sa...change-default-location-storing-contacts.html

 

[anon(5600632)]

Is it just that handful of texts? Which texting app do you use? Have you checked it's settings to confirm that it's syncing?

Posted via the Android Central App

 

[anon(5600632)]

Have you gone into Google settings and confirmed that all the sync buttons are on?

I don't think you're in factory reset land yet, but rebooting into recovery and clearing the cache that way is always worth a shot and you don't lose your data.

Posted via the Android Central App

 

[GreedyAdam91]

Yeah it's like half my texts but again, they are from close friends and family, people I text every day which makes no sense for it to suddenly stop working. I use the basic messages app. I am running Nova.

It has said synching failed and showed the last time contacts were synched was October 2015 but it has been this way for like a week and makes no sense because the contacts were always working until that other day.

I could obviously re-add but then if I went into Gmail, I'd have a huge amount of duplicates.

 

[anon(5600632)]

Duplicates in Gmail contacts not a problem. Once they are in, open up Gmail contacts on a computer, the full sized website (this is not available on the mobile site). On the left side, you will see "find duplicates", then you can merge them.

Posted via the Android Central App

 

[anon(5600632)]

You can also click on any contacts and click the merge arrow at the top right, if for any reason Google doesn't identify them as duplicates.

Posted via the Android Central App

 

[smithe24]

Sometime this happens to me also. Technically I still couldn't figure it out. But restarting once or twice fixes the problem in my case.