My husband recently bought a Grand Cherokee and was having problems transferring his contacts. After several attempts, it became clear that the error was in his phone book entries. Some he had put a 1+ in front of the area code, others he had put () around the area code, others he had not entered a first and last name for a company (the transfer did not read company names), some he had failed to enter an area code. After the errors had been corrected, we deleted the phonebook from the car, unpaired the phone and started all over again. It took a couple of tries before we got his phonebook (on his cell phone) straightened out, but once we got the original corrected, and went through the deletion, unpairing, re-pairing, uploading processes, it finally worked. I don't know if this helps you, but you may want to check your entries so they are consistent with how your cell phone expects entries to occur. Good luck.