Contacts not saving

[pavvento]

Hello,

I just purchased the note and am using an outlook account. I will save a contact and it will show their name on text messages or phone calls but after an hour or so it will show just as a phone number and if I search the name in contacts nothing will show up. Is this a bug? Any help is appreciated as I'm losing information that is vital.

 

[srkmagnus]

Hello,

I just purchased the note and am using an outlook account. I will save a contact and it will show their name on text messages or phone calls but after an hour or so it will show just as a phone number and if I search the name in contacts nothing will show up. Is this a bug? Any help is appreciated as I'm losing information that is vital.

Go into system settings > accounts > Google. Make sure the contacts are being sync'd. I'm not sure why it's not saving, but I would suggest starting there and see if that helps.

 

[errole]

Go to contacts and save a new contact. But in the drop down choose outlook.com. And all contacts going forward will save to there.

 

[pavvento]

Go to contacts and save a new contact. But in the drop down choose outlook.com. And all contacts going forward will save to there.

I just noticed there are two outlook. Com options when I go to save. I've now tried using the exchange one and will see if that works. All of the numbers I saved last night had no names attached to them when I woke up.(picture removed by Moderator)

 

[dpham00]

Mod Note, please do not post a picture with your email address on this public forum

 

[pavvento]

Mod Note, please do not post a picture with your email address on this public forum

Sorry about that, thanks for removing!

 

[Cam312]

Thanks, will give it a try! (have Samsung Galaxy S7 Active

 

[Cam312]

go to contacts and save a new contact. But in the drop down choose outlook.com. And all contacts going forward will save to there.

i just noticed there are two outlook. Com options when i go to save. I've now tried using the exchange one and will see if that works. All of the numbers i saved last night had no names attached to them when i woke up.(picture removed by moderator)

it workedthank you pavvento!