Crackling Audio Problem

[Kayla Beers]

I have the Samsung S6 through Verizon and am having some issues with the audio. anytime audio is played there is a loud crackling noise. It only does it if the screen is on. If I turn off the screen with music strwaming, it is fine. When I am in calls on speakerphone, it is fine. But when I watch a music video or listen to music while browsing, it crackles. I figure it can't be that the speaker is blown out since speakerphone and audio is fine with the screen off. Any recommendations?

 

[NateInThe440]

Have you tried switching the Sound Option? I think there's a Music and Cinema setting. Make sure you're set to Music. In Cinema mode the music might be over modulating the speaker causing it to fart out.

Sadly I forget where those options are. But I do remember seeing it when playing with the phone initially and setting it to Music.

 

[Kayla Beers]

I have looked through the audio settings and all I see is settings that are different for bluetooth, headphones, etc.. None for the actual phone speaker.

 

[Kayla Beers]

It does not do it when connected to the Bluetooth in car.

 

[raevon1]

Hubby and I just received our S6's this weekend, and his speaker/sound/audio is fine, but I think I somehow changed a setting on mine, because I think it sounded fine, and now it crackles and has static when playing a notification or giving directions, etc. Very frustrating, I've been over and over the settings and cannot find what might be the problem.

 

[titans30dude]

My earpiece on my s6 does this sometimes

 

[George DuMontier]

Same problem here on the s6 active! It's a very frustrating crackle whenever I play games or music, or even videos.

I don't think it's a hardware problem, because it works for a few seconds just fine before the crackle eventually comes in. Also I noticed that the audio during Skype calls is just fine. What gives?!

 

[AlphaTango414]

Try downloading a sound equalizer app and start taking down frequencies to see if that helps.

 

[RideWyoming]

I have the same problem with the S6 Active, it's not consistent, it happens about 30% of the time. I would say it's a driver issue.
Too many issues with this phone.

 

[Tbone1024]

Mine is doing same thing also. didn't do it when I first got the phone now does it all the time.

 

[double p]

Happens to me too.

 

[HerrDommel]

I had the same problems you described and had a hard time finding answers. Now I think the problem vanished. The only thing that changed is, that I no longer have a Google Music subcription.

Now Spotify, Youtube, Chrome and all the other apps play music without crackling. Maybe you can give it a try if you're still having the problems.

Over and out

 

[Miguel Loureiro]

Boa noite,
Ainda não consegui resolver o problema do meu audio distorcido no samsung s6 edge.
Pode ajudar por favor ?
Muito agradecido.

 

[kuwerti]

any news on this topic? I still have this problem...

 

[Felixsxilef]

any news on this topic? I still have this problem...

I was having the same problem. I turned my Bluetooth off and it's been working fine so far.

 

[Buruberii Gamer]

I had the same problem but only when i had the phone in vibration only mode and sound turned up. So by turning on the sound in the hotbar it stopped havvent had the problem since

 

[tfaris99]

did anyone find a fix, my s6 like skips/stutters when i play music. https://www.youtube.com/watch?v=JCJHGXGCUAQ this is not my video but my phone does that, any suggestions?

 

[lucianus_luciferus]

video not available error