Custom MP3 ringtone not available in ringtone folder

irishjedi1167

New member
Jan 11, 2018
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I put an MP3 in the ringtone folder using a file manager, twice. However, when I go to settings>sound>phone ringtone it's not there. But as you can see in the screenshot it is. Any advice how to use this ringtone?
Screenshot_20180111-180159.jpg
 
Welcome to the forums. Have you already tried restarting the phone? This will force the media scan to read the new files.
 
Hi. Yes I have restarted it many times and it plays fine in Google music. This worked fine as my ringtone on my Motorola Droid Turbo 2.