Customer service @google

Forest Dane

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Feb 5, 2015
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Just had my phone shut down at over 50% battery. Plugged in and showing 18% so obviously something is amiss. The compass has been poor for ages now so rang Google.
Anyway after a 2 min call they're sending me a new phone out. Definitely a good move buying straight from Google.
 

Aquila

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Feb 24, 2012
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I've had pretty good luck with their support other than one issue where they lost my order for like 6 weeks 0 though the cause of that issue was my fault and their system just got confused. They ended up giving me the order for free.
 

markst

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Jan 14, 2012
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Even though I have had minor issues and not the bootloop or battery issue, would it be wise to get a replacement before warranty runs out ?
 

Forest Dane

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Feb 5, 2015
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Possibly. The phone they've just sent me appears to be brand new. Still on android 6.0. Downside is it's white when mine is silver. Always in a case so not really that important I suppose.
 

markst

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Jan 14, 2012
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Thx. Bought in October so I might just wait a little while. Who who knows maybe Google will do something about it before then.
 

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