Unsure if anyone else has found this out yet, but basically I was having the data dropping problem. My fiance and myself had both bought Optimus V, pretty happy with it. However I was having the problem with the data dropping, and she was too. Randomly the internet just would not work for long periods of time. I was getting pretty upset with virgin mobile, I called and they gave me special codes to type into phone to reset those kind of settings on the network, still wasn't working for either of us.
FINALLY, I FINALLY got through to the tech support. This is what you do, call them. On the voice prompts I say "troubleshooting" and then it's "trouble surfing the web" I think. This is the only thing that ever gets me to a person. Tell that lady that you have already reset the settings on the network using their special codes and that it didn't work, and that you already reactivated your phone and you would like to speak to tech support.
Guess what tech support tells me when I tell them the problem....
"Oh yeah, well see since we got the new android phones, there is a separate network" or data plan or something, I don't remember. The point is that the android phones need to be put on the separate network or plan. It doesn't change anything to your plan or your phone...but my internet started working and so did my fiance's when I switched hers. Apparently only the tech support can do it, and they have to be told to. They don't tell the regular Customer Service reps I guess (since it sounds like their all in another country anyways).
I haven't had one problem with the net going down now. Please let me know what happens with this, keep me updated. I think I finally found it.
FINALLY, I FINALLY got through to the tech support. This is what you do, call them. On the voice prompts I say "troubleshooting" and then it's "trouble surfing the web" I think. This is the only thing that ever gets me to a person. Tell that lady that you have already reset the settings on the network using their special codes and that it didn't work, and that you already reactivated your phone and you would like to speak to tech support.
Guess what tech support tells me when I tell them the problem....
"Oh yeah, well see since we got the new android phones, there is a separate network" or data plan or something, I don't remember. The point is that the android phones need to be put on the separate network or plan. It doesn't change anything to your plan or your phone...but my internet started working and so did my fiance's when I switched hers. Apparently only the tech support can do it, and they have to be told to. They don't tell the regular Customer Service reps I guess (since it sounds like their all in another country anyways).
I haven't had one problem with the net going down now. Please let me know what happens with this, keep me updated. I think I finally found it.
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