Disappointed because not selling from us carriers..

[nrfitchett4]

That's not reality.

Posted via the Android Central App

What? Everyone I know orders their smartphone online, either through Amazon, Google or Apple, or through the carrier app. That is my reality, yours may be different but people are much more comfortable ordering online these days. Now amazon is delivering groceries within two hours with amazon now.

Posted via the Android Central App

 

[recDNA]

If you dial 611 for support for a Nexus phone you'll get basic support unless it's a Nexus 6, because T-Mobile sold the N6. By basic support I mean general, non- device specific support. T-Mobile's reps will politely help with generic email setup, APN setup, stuff like that. But if you have a question about when your Nexus 5 will get Marshmallow or can your new 6P do WiFi calling you'll be outta luck.

You can't blame them, really. It's hard enough doing tech support for the dozens of phones they do sell, never mind the hundreds more they don't.

I don't expect them to. I buy from google I expect google to provide the same level of easily accessible tech support that carriers provide.

 

[recDNA]

Does anyone know why the carriers are not selling them?

US carriers do not sell Huawei of any kind. The 5x or whatever it is called is kind of a dud in terms of speed screen quality features etc so they probably don't believe it will sell. That is the phone I would buy to try on tmobile because it is inexpensive compared to 6P but cheapest way sounds like a new N6 from the bay unlocked.

 

[recDNA]

What? Everyone I know orders their smartphone online, either through Amazon, Google or Apple, or through the carrier app. That is my reality, yours may be different but people are much more comfortable ordering online these days. Now amazon is delivering groceries within two hours with amazon now.

Posted via the Android Central App

Everybody I know walks into vzw or metro pcs or walmart and buys one they leave with. I hate waiting for new toy...even 48 hours.

 

[Robbie317]

Does anyone know why the carriers are not selling them?

I think the exact wording was they wouldn't be selling them at the carrier or retail level "At this time" When they had the live announcement of the phone it SOUNDED like that was an option down the road but initial roll out would be directly through Google and the MFG. Maybe I misheard at the time.

 

[WeAreAllUnique]

What? Everyone I know orders their smartphone online, either through Amazon, Google or Apple, or through the carrier app. That is my reality, yours may be different but people are much more comfortable ordering online these days. Now amazon is delivering groceries within two hours with amazon now.

Posted via the Android Central App

So, we are going to ignore the long lines of people standing, sleeping, tenting, waiting outside carrier stores across the globe during major smartphone releases? Anytime I go to a carrier it is packed.

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[Robbie317]

Everybody I know walks into vzw or metro pcs or walmart and buys one they leave with. I hate waiting for new toy...even 48 hours.

I guess it depends on the people you know. I have one friend with a Oneplus One, two with the Oneplus Two, One with a Nexus 6, I have my Nexus 6p now (and ordered my Nexus 1, 4, 5, 6 & 6p online sight unseen) and another friend who ordered his 2015 Moto X pure online as well. Oh and I ordered my daughter the 2015 Moto G sight unseen. and then I have my parents, sister and several people I work with who walk in and buy their phone from the carrier or Best Buy. Heck I've had multiple friends who upgrade to a new iPhone and I have to say "Dude... in 3 weeks they are coming out with the new one... WHY would you upgrade now????"

but I would agree the majority of people browse through what the carrier has on the shelf and pick something that way. Google doesn't really sell phones to make money. they sell phones to get our ad/search revenue... Lock us into their services. If Google was looking to be like Apple they would have kept Motorola and had more of hands on approach to making and selling their own devices.. Instead they contract out to a third party to build the phones for them the way they want them built and then they contract ANOTHER company to manage the logistics and shipping of said devices.. They literally want as little to do with the process as possible....

 

[Aquila]

Does anyone know why the carriers are not selling them?

Conscious decision by Google (and Moto) this year to exclude the carriers and the pollution that they bring to things.

 

[hpilot]

Everybody I know walks into vzw or metro pcs or walmart and buys one they leave with. I hate waiting for new toy...even 48 hours.

I guess I am not like most people - I don't want to just settle for what happens to be in the store. It's the same thing with cars. Most will pay $50,000, and just take what happens to be on the lot - not me. I always order my cars exactly the way I want them, even if it takes several months. I just don't get it. Why would you pay a lot of money, and not get exactly what you want..

 

[nrfitchett4]

So, we are going to ignore the long lines of people standing, sleeping, tenting, waiting outside carrier stores across the globe during major smartphone releases? Anytime I go to a carrier it is packed.

Posted via the Android Central App

Why do that when you can pre-order and have it the same day? Guess you spend Thanksgiving waiting for Walmart and best buy to open too.

Posted via the Android Central App

 

[nrfitchett4]

I guess it depends on the people you know. I have one friend with a Oneplus One, two with the Oneplus Two, One with a Nexus 6, I have my Nexus 6p now (and ordered my Nexus 1, 4, 5, 6 & 6p online sight unseen) and another friend who ordered his 2015 Moto X pure online as well. Oh and I ordered my daughter the 2015 Moto G sight unseen. and then I have my parents, sister and several people I work with who walk in and buy their phone from the carrier or Best Buy. Heck I've had multiple friends who upgrade to a new iPhone and I have to say "Dude... in 3 weeks they are coming out with the new one... WHY would you upgrade now????"

but I would agree the majority of people browse through what the carrier has on the shelf and pick something that way. Google doesn't really sell phones to make money. they sell phones to get our ad/search revenue... Lock us into their services. If Google was looking to be like Apple they would have kept Motorola and had more of hands on approach to making and selling their own devices.. Instead they contract out to a third party to build the phones for them the way they want them built and then they contract ANOTHER company to manage the logistics and shipping of said devices.. They literally want as little to do with the process as possible....

I'm orientating a new employee who apparently got the iPhone 6+ two weeks before the 6S + came out. Ouch!

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[WeAreAllUnique]

Why do that when you can pre-order and have it the same day? Guess you spend Thanksgiving waiting for Walmart and best buy to open too.

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I don't understand your comment about preordering and getting your device the same day. Nor do I do Black Friday. I think you have missed my point. Yes you can order smartphones online. Yes, more people are doing it. But if you don't have your smartphone on display and for sale at carrier stores, Best Buy, Walmart, Radio shack, Target, etc. you are missing a ton of business. And I will give you further proof. Case manufacturers make cases for popular smartphones. Because they are also in the business of making money. Who do they typical make cases for? And there have been some big case makers who have opted not to make cases for the new Nexus phones.

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[spawndoodling]

Your point is valid only if Google provides better customer service than provider. I dial 611 and get tech support. Granted it isn't always good tech support but I get a human who is sometimes helpful. Does Google provide this level of service? I there a tech support phone number I can call without jumping through hoops or waiting for call backs and get answers to questions? That isn't a rhetorical question. I have never bought a phone from Google so I don't know. I would be more likely to purchase from Google if I can get more than a reference to their website or an offer of an rma. Sometimes all you need is a little help. Often I will say to myself I should've known that. I've done that before but finding the answer in a forum could take hours or even days of searching or waiting for help.

I am intrigued by the possibility of trying a phone on T-Mobile. A Nexus might be just the thing to try with. If I purchase directly from Google what kind of customer support may I expect from them? I don't know anybody who has purchased that way.

Google has great customer service, in my opinion. Their support specialists are well-paid in comparison to their counterparts and generally more knowledgeable. However, this is my opinion. Take it for what you will. I've used their customer service for non-Nexus related problems as well: problems with accepting payment on the Play Store; problems with my Gmail account; and problems with my Play Music subscription.

The last smartphone I bought from a carrier store in person was the HTC HD 2. Since then I have bought online only: HTC HD 7, HTC Thunderbolt, HTC Rezound, HTC Droid DNA, Samsung Galaxy Note 2, HTC One M7, LG G2, Samsung Galaxy Note 3, Ascend Mate 2, and Moto G (2015).
I don't know anyone who goes into carrier stores anymore.

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My parents still go into the store to buy their phones. And then they leave, because the store never has the color and storage configuration they want. Two-day shipping has changed the game. Already you have carriers catering to online shoppers (e.g., Sprint's new delivery program), carriers offering online-only discounts, and I think you're only going to see this grow.

I'm not saying that people aren't shopping in the stores. I think, especially around the holiday season, people are eager to go into their service provider store. But the frustratingly long waits, uninformed customer service, and unavailability of products has made shopping in store relatively inconvenient. It doesn't justify the drive or train over anymore.

And honestly, most people either want the iPhone or the Galaxy. If they're shopping for another phone, they are likely very informed and know what they want. Why not take the carrier store out of the equation and just ship the damn thing!

 

[pr627]

Conscious decision by Google (and Moto) this year to exclude the carriers and the pollution that they bring to things.

and so glad they did! carriers only bring additional headaches. perfectly fine this was avail only from Google and Huawei

 

[recDNA]

Google has great customer service, in my opinion. Their support specialists are well-paid in comparison to their counterparts and generally more knowledgeable. However, this is my opinion. Take it for what you will. I've used their customer service for non-Nexus related problems as well: problems with accepting payment on the Play Store; problems with my Gmail account; and problems with my Play Music subscription.



My parents still go into the store to buy their phones. And then they leave, because the store never has the color and storage configuration they want. Two-day shipping has changed the game. Already you have carriers catering to online shoppers (e.g., Sprint's new delivery program), carriers offering online-only discounts, and I think you're only going to see this grow.

I'm not saying that people aren't shopping in the stores. I think, especially around the holiday season, people are eager to go into their service provider store. But the frustratingly long waits, uninformed customer service, and unavailability of products has made shopping in store relatively inconvenient. It doesn't justify the drive or train over anymore.

And honestly, most people either want the iPhone or the Galaxy. If they're shopping for another phone, they are likely very informed and know what they want. Why not take the carrier store out of the equation and just ship the damn thing!

Ok, glad to hear it. Do I dial 611 to get them? If not what is their phone number? Do they answer and help or call back when they get around to it? Can I just call or do i need to go through an answer tree on their website just to get to them?
Thanks

 

[nrfitchett4]

I don't understand your comment about preordering and getting your device the same day. Nor do I do Black Friday. I think you have missed my point. Yes you can order smartphones online. Yes, more people are doing it. But if you don't have your smartphone on display and for sale at carrier stores, Best Buy, Walmart, Radio shack, Target, etc. you are missing a ton of business. And I will give you further proof. Case manufacturers make cases for popular smartphones. Because they are also in the business of making money. Who do they typical make cases for? And there have been some big case makers who have opted not to make cases for the new Nexus phones.

Posted via the Android Central App

I give up. Point is that people who pre-order their phone online get it delivered the same day people who wait in line for 12 hours at the apple store do... Without waiting inline for 12 hours.

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[WeAreAllUnique]

I give up. Point is that people who pre-order their phone online get it delivered the same day people who wait in line for 12 hours at the apple store do... Without waiting inline for 12 hours.

Posted via the Android Central App

But even that statement isn't true. There were plenty of people who pre-ordered and didn't receive their device on launch day.

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[Kelly Kearns]

Your point is valid only if Google provides better customer service than provider. I dial 611 and get tech support. Granted it isn't always good tech support but I get a human who is sometimes helpful. Does Google provide this level of service? I there a tech support phone number I can call without jumping through hoops or waiting for call backs and get answers to questions? That isn't a rhetorical question. I have never bought a phone from Google so I don't know. I would be more likely to purchase from Google if I can get more than a reference to their website or an offer of an rma. Sometimes all you need is a little help. Often I will say to myself I should've known that. I've done that before but finding the answer in a forum could take hours or even days of searching or waiting for help.

I am intrigued by the possibility of trying a phone on T-Mobile. A Nexus might be just the thing to try with. If I purchase directly from Google what kind of customer support may I expect from them? I don't know anybody who has purchased that way.

Customer support for Google for ANYTHING is so easy. You request a call back and get one, in about 2 mins or less, every time.

 

[Kelly Kearns]

I hate to say this, but the Nexus nor any smartphone is the iPhone. The same rules don't apply to them.

I will also add this; if you want iOS on your smartphone you have to buy an iPhone. You don't have to buy a Nexus to experience Android. You have so many other choices. So, tell me. If the average consumer is looking to buy a smartphone that isn't an iPhone do you believe that consumer would purchase a smartphone they haven't seen, touched, played with? A device they have to order and wait for it to be shipped? And pay the full price up front? Or... Go to the store up the street? Pay minimal cost up front? Have a chance to see, touch, and play with the smartphone that you have seen in numerous TV commercials? Buy accessories then and there? Have the screen protector put on for them? And walk out the door that day with their new device that has been set up for them already by One of the associates there?

The average customer does what in your opinion? And it you want to sell, make a profit, gain popularity, you must appeal to the average person. Reference Apple.

As with any smartphones. There is a niche customer base that will pre-order and a niche customer base that will order something like a Nexus that is never in a store.

 

[Kelly Kearns]

Ok, glad to hear it. Do I dial 611 to get them? If not what is their phone number? Do they answer and help or call back when they get around to it? Can I just call or do i need to go through an answer tree on their website just to get to them?
Thanks

You do this.

https://support.google.com/nexus/contactflow?hl=en