Discount for Note 7 owners

[Katrina White1]

I think Samsung AND carriers are responsible to make all N7 users whole. Yes they refunded. Yes they gave a credit. But to bring it full circle and erase any financial loss (not including time) directly related to the N7, the user should be allowed to trade that phone for Note 8 without the necessity of paying up to half or paying it off. Seems only fair to me.

I've read some got an s7 then something else and now they want the N8 and are holding the bag for the 2nd phone. I'm only referring to those who have held on to the phone they got right after the recall.

No one was forced to get a particular device, but we WERE forced to get something that was not our 1st choice. Since they now have a comparable replacement, they should allow us to give back that stand in device and get the N8. We're not looking for a freebie. At least I'm not. I've paid every month for the S7E.

If the N7 had not been recalled, we'd probably still be here looking forward to the N8. We wouldn't be ranting on carriers and Samsung for throwing off our upgrade schedules. We wouldn't be ranting about having to keep something we got because they took back what we really wanted. And we wouldn't be debating what's fair and what's not. We'd simply be looking forward to enjoying a N8 after enjoying our N7 for the past year.

 

[homer813]

It's not about defending Samsung, it's about defending reason and responsibility against inflated entitlement.

Whether you like it or not, many people got left hanging on this deal. There's no sense of entitlement here. It's just merely them asking for what they were promised.

 

[Aquila]

Whether you like it or not, many people got left hanging on this deal. There's no sense of entitlement here. It's just merely them asking for what they were promised.

That's the thing though, with the exception of one member here, everyone got exactly what was promised: a full refund on the product that they purchased. Now they want to have used the phones that they purchased afterwards, used for almost a year paid off + get a $400+ discount, which means that they're asking for a free Note 8. That's an unacceptable demand. Full refund + $100 credit + no pay off + $400 discount = $1600-1700 in credits to purchase a $900 phone. That's a HUGE ask and it's unreasonable.

 

[athenatp]

On a lighter note just to make you guys laugh. This N7 debacle gave me bad luck with phones this year...lol.

Went through 2 N7's, took the S7 never used it, held the second N7 until LG V20 came out, got it enjoyed it, it was decent but wasn't in love with it. Traded for the S8+, got the S8+ got into an argument with DH, forgot phone was on top of his car he drove off smashing the phone to pieces...had to go to TMob, who didn't want to give me another because I have their ****ty insurance had to wait till Monday to get it. Walked out TMob after arguing with Mangers, had to plunk down payment for that phone, lost $50 bucks on it, because it was a Friday and I was on call for the weekend. So truly needed a phone. (yes you would think I would have learned to have a back up even after the N7 fiasco, I have one now). Finally got another S8+, which I am keeping for now. I know the reps at the TMob around my house by name and they know me too...I actually have 2 of them on speed dial. Racked up a bill on cases and headphones too...lol.

Coming from someone who only switches phones yearly since the 1st Note came out, this was out of control. My hubby and oldest son had soo many laughs at my expense..... :'D (They are Iphone users).

As I said you live and learn.

The N7 debacle has curved my appetite for the latest and greatest. I am "almost" grateful to them.

 

[homer813]

That's the thing though, with the exception of one member here, everyone got exactly what was promised: a full refund on the product that they purchased. Now they want to have used the phones that they purchased afterwards, used for almost a year paid off + get a $400+ discount, which means that they're asking for a free Note 8. That's an unacceptable demand. Full refund + $100 credit + no pay off + $400 discount = $1600-1700 in credits to purchase a $900 phone. That's a HUGE ask and it's unreasonable.

One member here? There were a lot of people that were promised a replacement if they went with the S7 option. Just because you have a narrow sighted view of the few that are saying anything about it in this forum doesn't mean there is only one person affected by it. I really don't care what their phone is worth right now. They paid a lot of money for a phone that wasn't their original choice because they were told they would be able to trade it back in to get the phone they wanted. Those "used" phones are only used because of the agreement that they made. It's been almost a year of use, because Samsung never delivered on their end of the deal. They're not asking for a free N8. All they asked for was the N7 they were originally promised. It was Samsung that waited this long. They aren't entitled. They should be pissed, and have every right to demand a fair deal on this.

And while we might have gotten a full refund on our N7, we never received the previous phones we traded in to get them. That's not a full refund by any definition.

 

[Katrina White1]

One member here? There were a lot of people that were promised a replacement if they went with the S7 option. Just because you have a narrow sighted view of the few that are saying anything about it in this forum doesn't mean there is only one person affected by it. I really don't care what their phone is worth right now. They paid a lot of money for a phone that wasn't their original choice because they were told they would be able to trade it back in to get the phone they wanted. Those "used" phones are only used because of the agreement that they made. It's been almost a year of use, because Samsung never delivered on their end of the deal. They're not asking for a free N8. All they asked for was the N7 they were originally promised. It was Samsung that waited this long. They aren't entitled. They should be pissed, and have every right to demand a fair deal on this.

And while we might have gotten a full refund on our N7, we never received the previous phones we traded in to get them. That's not a full refund by any definition.

This right here! The S7E can be seen as the N5 they didn't return to me. At the end of the day, they had me trade my N5 for an S7E which was NOT MY CHOICE! To make it right they needed to give me another N5 and put me back where I was in the upgrade timeline. That's where I started from. After that, any phone I switched to would have been on me.

 

[Aquila]

So buying a Note 7, $850. Value of free gift, $200. Return Note 7, receive $850 back. $100 bill credit. Net profit, $300 subtotal
Buying an S7, $700, value of free gift, $150. Trade in $425, net cost, -$125 subtotal
Buying a Note 8, $900. Free gift value $200, net cost $-700 subtotal

Total cost to own a $900 phone: 300-125-700= $575. Total discount = $375, or 41.7% discount. But more importantly, total cost to have a most recent flagship for over two years: $575.

 

[wsrobert]

It still seems extremely unclear as to whether they will actually honor the $425 amount for any of the devices they’ve detailed. Here’s another article making it sound like we all might get hosed again.

https://www.cnet.com/news/samsungs-note-8-trade-in-for-note-7-owners-comes-with-a-catch/

 

[dpham00]

I think Samsung AND carriers are responsible to make all N7 users whole. Yes they refunded. Yes they gave a credit. But to bring it full circle and erase any financial loss (not including time) directly related to the N7, the user should be allowed to trade that phone for Note 8 without the necessity of paying up to half or paying it off. Seems only fair to me.

I've read some got an s7 then something else and now they want the N8 and are holding the bag for the 2nd phone. I'm only referring to those who have held on to the phone they got right after the recall.

No one was forced to get a particular device, but we WERE forced to get something that was not our 1st choice. Since they now have a comparable replacement, they should allow us to give back that stand in device and get the N8. We're not looking for a freebie. At least I'm not. I've paid every month for the S7E.

If the N7 had not been recalled, we'd probably still be here looking forward to the N8. We wouldn't be ranting on carriers and Samsung for throwing off our upgrade schedules. We wouldn't be ranting about having to keep something we got because they took back what we really wanted. And we wouldn't be debating what's fair and what's not. We'd simply be looking forward to enjoying a N8 after enjoying our N7 for the past year.

First, Samsung is already giving you $525. That should cover the balance of any Samsung device bought as a replacement for the note 7.

Second, i guarantee that people would be complaining that they have to pay off their note 7 to get the note 8, if the note 7 wasn't recalled

 

[Mooncatt]

Now they want to have used the phones that they purchased afterwards, used for almost a year paid off + get a $400+ discount, which means that they're asking for a free Note 8. That's an unacceptable demand. Full refund + $100 credit + no pay off + $400 discount = $1600-1700 in credits to purchase a $900 phone. That's a HUGE ask and it's unreasonable.

When I got the V20, after all the discounts, bill credits, and other promo values were added up, I netted about $60 on the purchase. I could could smash that phone into pieces and still come out ahead financially speaking.

But I don't see many here demanding anything excessive. Most people just want to be made whole (as Homer813 pointed out with the inability to get our trades back), and for Samsung and/or carriers to make good on their prior offers. It is not up to the consumer to judge if the companies' offers were a losing proposition for the bottom line. If those offers are indeed excessive, that's on the company making it. It is only up to the consumer to accept or decline an offer based on their judgement of the offer as it pertains themselves.

 

[dpham00]

This right here! The S7E can be seen as the N5 they didn't return to me. At the end of the day, they had me trade my N5 for an S7E which was NOT MY CHOICE! To make it right they needed to give me another N5 and put me back where I was in the upgrade timeline. That's where I started from. After that, any phone I switched to would have been on me.

If I were you i would have just gotten a used note 5. Much cheaper than getting a new s7 edge. Of course you chose to upgrade and that's understandable. But then that's on you.

 

[dpham00]

When I got the V20, after all the discounts, bill credits, and other promo values were added up, I netted about $60 on the purchase. I could could smash that phone into pieces and still come out ahead financially speaking.

But I don't see many here demanding anything excessive. Most people just want to be made whole (as Homer813 pointed out with the inability to get our trades back), and for Samsung and/or carriers to make good on their prior offers. It is not up to the consumer to judge if the companies' offers were a losing proposition for the bottom line. If those offers are indeed excessive, that's on the company making it. It is only up to the consumer to accept or decline an offer based on their judgement of the offer as it pertains themselves.

If Samsung or a carrier made you a written offer and reneged then you need to call them on it. For Verizon for example, use the notice of dispute form.
You can also do things like email the ceo, file a complaint with bbb, or state ag.

Complaining here, while you will get sympathy from some, won't get you any monetary relief

 

[Aquila]

I think the point being missed here is that Samsung ALREADY provided the full refund, you can keep the gifts, they already "made it right". Would people like more? Sure. But anything they do in excess of providing that refund is above and beyond what is required of them. Anything above that is them doing you a FAVOR, not anything that is owed to anyone. No one is owed anything.

 

[toenail_flicker]

sooooo much fuzzy math going on here and putting onus on N7 users who got caught in the recall.

the fault is not on the buyers of the N7, yet we all paid dearly for the privilege of using the phone for a month. goodies offered don't factor in. goodies are goodies. I lost money and many others did too. factor in labor (yes, your time counts for something), accessory purchases, etc. and we lost out. especially if we went back to our previous phones that aren't listed in the "credit". as for the credit, they are saying they will, but no one has seen one dime yet. wait until the back-charges start hitting the credit cards for the phones turned in to get the discount. then... and only then... for now it is all supposition and the hoops to jump through in order to get that refund are many and varied. you might see it immediately, but when they get, or don't get, the phone back for whatever reason, is when the back-charges start. this is how they avoid paying and keeping the cost down. watch your backs and make sure every single thing that Sammy is asking for is provided. glad I don't have to mess with that part. I trust them about as far as you can push a car down the road.

 

[homer813]

If I were you i would have just gotten a used note 5. Much cheaper than getting a new s7 edge. Of course you chose to upgrade and that's understandable. But then that's on you.

But you aren't them. That's the choice they made based on what they were told. And they were told they would get to trade in the S7 once Samsung fixed the N7, which they never did.

If Samsung or a carrier made you a written offer and reneged then you need to call them on it. For Verizon for example, use the notice of dispute form.
You can also do things like email the ceo, file a complaint with bbb, or state ag.

Complaining here, while you will get sympathy from some, won't get you any monetary relief

Written offer? You make it sound like there was any organization to this whole fiasco. Were none of you around last year when people were simply trying to get the promotions they offered? They were told different things by every carrier and by every location. There was nothing about it that was consistent. Just take a glimpse at the Best Buy forums and it'll give you a taste of what took place. They're complaining because of what they were told. And it's not as easy as simply contacting Samsung. It's been a year now and they've done nothing for those people.

 

[Katrina White1]

First, Samsung is already giving you $525. That should cover the balance of any Samsung device bought as a replacement for the note 7.

Second, i guarantee that people would be complaining that they have to pay off their note 7 to get the note 8, if the note 7 wasn't recalled

All that would be a non issue had they given back EXACTLY what they took. You paid for it? Here's your refund to go buy another phone. You traded in your N5 (or whatever device)? Here's another N5. Start from scratch. They made all sorts of other concessions to appease the customer, but not everyone is happy with that because it didn't put them back exactly where they were. Yes, you gave me back the MONEY I put into the N7, but you didn't give me back the device that was given also. That's not a FULL REFUND.

People might complain, but it wouldn't be due to all the murky waters of the N7 recall.

Personally, I'm able to upgrade and I will at release. I'm just able to see all sides. I see how Samsung is trying. I see how some are winning and I see how some are losing.

Ps - CAPS are for emphasis only. I'm not yelling

 

[homer813]

I think the point being missed here is that Samsung ALREADY provided the full refund, you can keep the gifts, they already "made it right". Would people like more? Sure. But anything they do in excess of providing that refund is above and beyond what is required of them. Anything above that is them doing you a FAVOR, not anything that is owed to anyone. No one is owed anything.

A full refund? Yes they refunded the phones. That is the absolute bare minimum they should've done. You know what else they should have done? Return customers to their status prior to their purchase. Tell me again how many customers were able to obtain their original phones if they wanted? And on top of that, they did nothing for those customers who were promised that they could trade their "temporary" S7 models for the N7. You know how they get away with it? Because they can. That's why you still see many customers complaining.

 

[Katrina White1]

A full refund? Yes they refunded the phones. That is the absolute bare minimum they should've done. You know what else they should have done? Return customers to their status prior to their purchase. Tell me again how many customers were able to obtain their original phones if they wanted? And on top of that, they did nothing for those customers who were promised that they could trade their "temporary" S7 models for the N7. You know how they get away with it? Because they can. That's why you still see many customers complaining.

Get out of my head Homer! Exactly my feelings on the matter.

 

[Aquila]

Yes they refunded the phones. That is the absolute bare minimum they should've done.

This is the extent of their obligation. But they went above and beyond that. Free gifts, bill credits, discounts on the new device, etc.

 

[homer813]

Wow, that's weak. The point was, almost no one is being "ripped off". The point was that Samsung already did more than is legally required of them. The sense of entitlement is the wrong here. It's understandable that people want more, because they "put up with a device they didn't want". But Samsung has no moral obligation here. But nice job on not making an argument and instead insulting people.

That's exactly the point actually. "Almost no one". The fact of the matter is their deal was really good for most of the consumers. The thing that's being ignored are basic facts: There are still many of them being left high and dry. We all know how fair the legal system is, and so long as you do the bare minimum of what is required of you, that's great business. You heard it right here. There is no moral obligation to do what you say you would do.