Do Not Disturb exceptions do not work

[gjcavana]

I just got a S20 FE but I'm having problems getting the exceptions to work in the Do Not Disturb options. On my old S8 I almost always had the DND turned on with exceptions set for calls and messages from Contact favorites to still ring. I setup my new S20 the same way, however no calls or messages ring through when the phone is on DND. Anyone have any suggestions on what I may be missing?

 

[mozman]

I believe you need to switch off the media sound.
I noticed the same on the Note 20 Ultra. I have to switch it off. But in doing so I cannot hear my music or streaming videos once DND activates.

 

[williams448]

Maybe try to reset all DND settings and start over. I have media sounds enabled and I have no issues with my exceptions.

 

[Ranjen617]

My media sounds are on and works fine on the Note 20Ultra.