Hi! Is there anyone good with technology and viruses and hacks and that kind of stuff? I need help. I'm crying.
I have a Huawei P9 Lite and everything was fine with it until I decided to download some songs from DeviantArt. I managed to download quite a lot and tested them on my phone (and they worked fine) until they stopped working and I got a message saying ”File could not be played” then my SD card completely disappeared, then it reappeared but it was completely empty, then my phone was empty & opening an app took forever. I believe that afterwards the card reappeared empty again and the contents of my phone reappeared, then when I checked the card it was almost full (like it was before this whole mess started), but there was nothing on it. I factory reset my phone.
I remember at some point when everything was almost gone, there was a ”song” in the Music app named ”JDJDJDJD [i can't remember what was written here] she's... [i couldn't see anything after this]”. Do you think I was hacked and whoever hacked me decided to leave a message to laugh at me? I don't recall having an audio file named like that, but maybe a video that was somehow converted into an audio file?
Can you help me? Do you know if it's a virus or if I've been hacked? I'm sorry for being dumb, but nothing like this has ever happened to me and I'm shaking and on the verge of crying.
I didn't have anything too important on my phone, but I think my dad's credit card was saved into my Google account on Google Play. A few months ago I bought a music album with it and when I wanted to buy another one, I couldn't. I'm pretty sure the PIN wasn't saved in my account either. What should I do? Should I tell him? Can he freeze his account or something? Everything I wrote probably sounds really stupid so I'm sorry, but I'm freaking out.
Update: I didn't set the phone up as soon as I reset it because I was too scared to even look in its direction. But now, as I'm trying to reinstall my apps, I notice that the phone is very slow and constantly crashing or freezing. I'm currently keeping my phone near my speaker and I sometimes it makes a small buzzing noise. This also happened while the phone was being messed up, but I don't remember it happening before this incident.
I have a Huawei P9 Lite and everything was fine with it until I decided to download some songs from DeviantArt. I managed to download quite a lot and tested them on my phone (and they worked fine) until they stopped working and I got a message saying ”File could not be played” then my SD card completely disappeared, then it reappeared but it was completely empty, then my phone was empty & opening an app took forever. I believe that afterwards the card reappeared empty again and the contents of my phone reappeared, then when I checked the card it was almost full (like it was before this whole mess started), but there was nothing on it. I factory reset my phone.
I remember at some point when everything was almost gone, there was a ”song” in the Music app named ”JDJDJDJD [i can't remember what was written here] she's... [i couldn't see anything after this]”. Do you think I was hacked and whoever hacked me decided to leave a message to laugh at me? I don't recall having an audio file named like that, but maybe a video that was somehow converted into an audio file?
Can you help me? Do you know if it's a virus or if I've been hacked? I'm sorry for being dumb, but nothing like this has ever happened to me and I'm shaking and on the verge of crying.
I didn't have anything too important on my phone, but I think my dad's credit card was saved into my Google account on Google Play. A few months ago I bought a music album with it and when I wanted to buy another one, I couldn't. I'm pretty sure the PIN wasn't saved in my account either. What should I do? Should I tell him? Can he freeze his account or something? Everything I wrote probably sounds really stupid so I'm sorry, but I'm freaking out.
Update: I didn't set the phone up as soon as I reset it because I was too scared to even look in its direction. But now, as I'm trying to reinstall my apps, I notice that the phone is very slow and constantly crashing or freezing. I'm currently keeping my phone near my speaker and I sometimes it makes a small buzzing noise. This also happened while the phone was being messed up, but I don't remember it happening before this incident.
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