So in May I bought a used Pixel XL phone. It was like new and working perfectly. It had only been bought 6 months before.
A week and a half later, the device shut off to never turn back on.
I went to Google who originally wanted to get the order ID which I was unable to get. They decided to honor the warranty anyway.
I got a first refurbished replacement within 3 days and was amazed at how fast it was and how good the refurbished device looked. It was in perfect condition... physically. I plugged it in to charge it and, after reaching 14%, it stopped charging.
So I go through the return process again. This time though, there was a "bug" in the return process. The whole thing lasted in excess of 2 weeks until I suggested someone just create a new RMA (I don't know why no one didn't think of this at Google).
I eventually get another refurbished replacement. This time, it just doesn't charge at all...
Then I get another one but the headphone jack is defective and we can't hear any sound on the right side of any earphone or my aux in my car.
So again, I return the device and get another one. That device lasted about a month now. This morning, I go to see my notification but my phone is off. Again it's not charging.
I explain this to the customer service specialist who tells me he understands and manages to get the permission to send me a new device. I'm thrilled!! Then he asks me for the original order ID which I still don't have. He explains to me that without it I have to get another refurbished phone.
Now that wouldn't be a problem if their refurbished phones were reliable... which they're not. Either they botch their supposed tests to "meet strict quality standards" or Pixel phones are unreliable altogether. Whatever it is I want nthing to do with this anymore.
A company the size of Google with that kind of service is simply ludicrous.
I'm not even mentionning the insane amount of personal data that's in the phone that I just have to trust they'll delete... I don't even use Google Photos because I don't trust these services with pictures of my kids.
I'm also moving all my data to other services too. I'm not going to feed Google with my data if that's how they handle things.
So as soon as I get the replacement device I will turn it on and charge it to make sure it's OK, then I will sell it.
I'm really sad and disapointed. I loved the Pixel devices. They were otherwise great. But I'm not going to jump through hoops indefinitely to use one. I have a life, a job, a family. Worrying if my phone will die on me should not be a part of my life. I work in tech I know it's always a remote possibility. But this time, for me, it's no longer remote. Google isn't as trustworthy as I thought it was.
A week and a half later, the device shut off to never turn back on.
I went to Google who originally wanted to get the order ID which I was unable to get. They decided to honor the warranty anyway.
I got a first refurbished replacement within 3 days and was amazed at how fast it was and how good the refurbished device looked. It was in perfect condition... physically. I plugged it in to charge it and, after reaching 14%, it stopped charging.
So I go through the return process again. This time though, there was a "bug" in the return process. The whole thing lasted in excess of 2 weeks until I suggested someone just create a new RMA (I don't know why no one didn't think of this at Google).
I eventually get another refurbished replacement. This time, it just doesn't charge at all...
Then I get another one but the headphone jack is defective and we can't hear any sound on the right side of any earphone or my aux in my car.
So again, I return the device and get another one. That device lasted about a month now. This morning, I go to see my notification but my phone is off. Again it's not charging.
I explain this to the customer service specialist who tells me he understands and manages to get the permission to send me a new device. I'm thrilled!! Then he asks me for the original order ID which I still don't have. He explains to me that without it I have to get another refurbished phone.
Now that wouldn't be a problem if their refurbished phones were reliable... which they're not. Either they botch their supposed tests to "meet strict quality standards" or Pixel phones are unreliable altogether. Whatever it is I want nthing to do with this anymore.
A company the size of Google with that kind of service is simply ludicrous.
I'm not even mentionning the insane amount of personal data that's in the phone that I just have to trust they'll delete... I don't even use Google Photos because I don't trust these services with pictures of my kids.
I'm also moving all my data to other services too. I'm not going to feed Google with my data if that's how they handle things.
So as soon as I get the replacement device I will turn it on and charge it to make sure it's OK, then I will sell it.
I'm really sad and disapointed. I loved the Pixel devices. They were otherwise great. But I'm not going to jump through hoops indefinitely to use one. I have a life, a job, a family. Worrying if my phone will die on me should not be a part of my life. I work in tech I know it's always a remote possibility. But this time, for me, it's no longer remote. Google isn't as trustworthy as I thought it was.
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